Senior Support Technician (2024-7054)

Cox Automotive is searching for a Senior Support Technician in Oklahoma City, OK! The Support Technician provisions and maintains end user computing devices (e.g., desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax, and copy equipment). The Support Technician installs and troubleshoots hardware, software, and network problems, escalating to the responsible area with accurate information, and providing technical guidance and oversight. This is a temporary 6-month assignment.

• This is a fully onsite position in Oklahoma City, OK.
• The Senior Support Technician will be required to travel to 5 different locations in the surrounding area to provide support.

• Responds to service requests regarding the installation of hardware and software for end user computing devices.
• Carries out hardware asset life-cycle management, including maintaining records of physical assets.
• Provides basic user training on equipment.
• Provides recommendations to leadership on individual device upgrades or replacements.
• Performs preventative maintenance on all electronic devices and peripheral equipment.
• Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.
• Performs research and develops solutions for hardware and software issues.
• Updates incident records and knowledge base with appropriate and timely information.
• Recommends solutions, resolves problems associated with incidents, and updates problem records, as necessary.
• Collaborates with engineering teams in root cause analysis.
• Submits requests for change records to remove errors.
• Exhibits excellent verbal and written communication skills.
• Understands and adheres to established SLAs.
• Provides team members with regular progress updates.
• Delivers an awesome team member experience.

• High school diploma and a minimum of 5+ years of technical working experience OR
• Associates Degree and a minimum of 3+ years of technical working experience
• Working experience supporting end-user computing devices
• Working experience troubleshooting Windows 7/10 and Mac operating systems
• Working experience troubleshooting mobile operating systems (iOS and Android)
• Working experience working with a ticket management/service desk system
• Working experience in an ITIL-based environment
• Working experience as a participant in a change management process
• Working experience of Microsoft Office products
• Technical certifications such as A+, Network+, Microsoft Certification (MCP, MCDST, or other)
• Apple Certified Support Professional (ACSP)
• Must exhibit excellent customer service skills

• Other Technical Certifications (Network+, Security+, Microsoft Modern Desktop Administrator Associate, Azure, AWS, Active Directory Management, etc.)
• Bachelor's degree in IT or Business-related field
• Working experience with Service Now

$20.00/hr - $22.00/hr

This job posting is for a temporary role as an employee of Atrium on assignment at Cox.  The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.