Acom Dws Workforce Specialist

Position Number: 22093452 
County: Pulaski 
Anticipated Starting Salary: $36,154.98 
UI- Contributions/Employer Adjustments

Position Summary

The Department of Workforce Services (DWS) Workforce Specialist is responsible for performing a variety of tasks that are standard or regular support duties within an assigned department or program. This position is governed by Generally Accepted Accounting Principles, state and federal laws and agency/institution policy.

Education and Professional Work Experience

Minimum Qualifications

The formal education equivalent of a bachelor's degree in general business, social sciences, business   administration, or a related field.

Preferred Qualification

Proficiency in all Microsoft Office products is preferred, especially Microsoft Excel and Word. The candidate must effectively communicate orally and in writng.  The candidate must effectively use a 10 key and proficient in basic accounting and billing.

Knowledge, Skills, and Abilities

• Knowledge, Skills, and Abilities
• Knowledge of research and analysis techniques and methods.
• Knowledge of work-related subject area.
• Knowledge of state and federal laws regulating specialized DWS program areas.
• Knowledge of Microsoft Office products.
• Ability to research and analyze related work program information.
• Ability to develop, recommend, interpret, and apply policies and procedures.
• Ability to interpret and apply federal and state laws and regulations.

Job Responsibilities and Expected Results

1. Provide assistance i n resolving operational and administration issues; identify issues and conduct research to find alternative solutions; make and assist in the implementation of recommendations.

1. Read, understand, follow, and comply with verbal and written instructions.

1. Consistently and timely read and respond to electronic mail.

1. Read, comprehend, and effectively apply federal, state, and agency policies, procedures, and administrative guidelines to facilitate processes.

1. Collaborate with management staff and employees to share and receive updated information regarding new initiatives, issues, or to resolve problems.

1. Collect and analyze data to compile reports as requested. Generate and complete weekly and monthly reports by specified or negotiated deadlines.

1. Apply features of Excel to design\format spreadsheets and create accurate formulas.

1. Research and verify information to provide technical assistance to the public, agency staff, and other entities as directed.

1. Exercise responsible discretion to protect the integrity of all confidential agency, client, student, and employee information.

1. Performs other duties as assigned.

Key Responsibilities

1.   Provide customer service to Employers and Tax Agents.

2.    Research amounts owed and ensure correctness .

The mission of the Department of Commerce is to champion economic opportunities through strategic initiatives and an equitable regulatory environment that attracts and grows businesses, safeguards consumers, enhances workforce quality, and energizes our infrastructure, creating a better quality of life for all Arkansans.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.