Senior Support Engineer - Remote

We are looking for a Senior Support Engineer who will play a pivotal role in ensuring our customers receive exceptional technical support. In this role, you will provide technical assistance but also play a crucial role in identifying opportunities to enhance our products and drive sales.

Support Engineer responsibilities include:

• Provide expert-level technical support to our clients, troubleshooting and resolving complex technical issues;
• Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions;
• Keep communication open on all issues until they are resolved or handed over to another source;
• Diagnose problems with installed Blocksi solution by phone, email, chat, or onsite;
• Improving configurations to customers, documenting how such changes would enhance Blocksi product utilization and performance;
• Provide technical and non-technical support services to clients and other staff members;
• Maintaining of Blocksi solutions and supporting third-party products;
• Stay up-to-date with our product offerings and industry trends;
• Train team members in the customer application of technologies.

Qualifications:

• Bachelor's degree in a relevant field;
• Proven track record in technical support, with 5 years of experience;
• Experience with solving computer-related technical problems;
• Excellent problem-solving and communication skills;
• Logical thinking and attention to details;
• ComptTIA certification is a plus;
• Google Admin Console, Windows Active Directory, LDAP, Routing, javascript, Html, CSS, Azure Active Directory, MDM Airwatch or similar, IOS, MacOS, Windows , Firewall, Wireshark;
• Integrity in troubleshooting and customer service;
• Team player.

Additional skills:

• Knowledge in networking l.e routing, switching, and/or firewalls;
• Knowledge in managing enterprise deployments of iOS, Android, and/or Chromebook devices.

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Technical support: 3 years (Required)

License/Certification:

• CompTIA A+ (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: Remote