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SalaryCOMPANY OVERVIEW
Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.
Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.
WHO WE ARE
We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others.
SENIOR SUPERVISOR OF COORDINATOR PERFORMANCE
POSITION SUMMARY
The Senior Supervisor of Coordinator Performance is responsible for leading employee development and executing departmental production strategies. They work with team Supervisors to monitor employee productivity and offer coaching to develop team members. They oversee Training Coaches and lead ongoing learning initiatives designed to optimize employee performance. They serve as a conduit between upper management, team Supervisors, and Coordinators to align best practices. They provide performance insights to upper management and identify production improvement opportunities.
RESPONSIBILITIES
Supports the Operations Management team as needed with reporting, analysis, planning, and execution of production improvement efforts.
Drives performance improvement initiatives to ensure daily/weekly/monthly goals and other production commitments are achieved.
Serves as a bridge between Operations and the Learning and Development team to ensure successful transition of new hire employees and communicate training needs.
Partners with team Supervisors to identify best practices, provide performance management support and ensure production strategies are consistent across teams.
Prepares production reports and analyzes performance trends to offer insights to upper management and propose plans to improve results.
QUALIFICATIONS
- Education – Bachelor’s Degree (preferred) or equivalent work experience.
Experience – 3 years of Contact Center support or work force analysis experience.
Language Skills – Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers.
Reasoning Ability – Strong analytical and problem-solving skills, with the ability to define problems, collect data, establish facts, draw valid conclusions, and make recommendations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities – While performing the duties of this job, the employee is frequently required to remain in a stationary position as well as communicate ideas to others. The employee is occasionally required to move about their office space.
Weight Lifted/ Force Exerted – The employee’s job does not require weight to be lifted or force exerted.
WORK ENVIRONMENT
This role is a remote position.
POSITION TYPE/ EXPECTED HOURS OF WORK
Full-time/Exempt
SALARY
$65K annually/Based on Experience
EMPLOYEE BENEFITS
- Monthly Bonus Incentives
- Medical, Dental, Vision and Employee Assistant Program Benefits
- 401K Match
- 15 Paid Days Annually
- Excellent Growth & Advancement Opportunities
EMPLOYEE PERKS
Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience.
Monthly Company Town Hall Events: We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more!
Monthly Internal Mental Health Newsletters: Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter.
Monthly Streaming Services Perk: Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have.
Tickets at Work Perk: Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk!
Monthly Lunch & Learn Events: Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up!
Monthly Bene-Verse Events: We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more!
EEO STATEMENT
At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.
It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.
E-VERIFY
BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.
***Offer of employment is contingent upon the results of a required background and drug screening.***
*** Applicants such as Call Center Representatives, Contact Center Representatives, Customer Service Representatives are encouraged to apply.***
