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Form of workCareer Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
It’s More Than a Job, it’s a Career - YouTube
Job Summary:
Caterpillar’s Resource Industries Electrification Solutions (RIES) team is developing key technologies to help our customers build a better, more sustainable world! Our products will help shape the future of electrified mine sites around the world, and as Senior Service Consultant, you can be a key part of that journey with us. As the Senior Service Consultant, you will have a pivotal role to work with Caterpillar team members in the field as well as our customers and dealers to understand customer needs and preferences, and work with Engineering and other internal partners to deliver solutions that make our customers successful.
What you will do:
Serve as the Senior Service Consultant for Energy Transfer New Production Introduction (NPI) programs
Understand customer needs and preferences as they relate to reliability, durability and serviceability of our solutions
Recommend product quality targets
Working closely with proving grounds and mine site teams, lead the process of issue documentation and communication
Lead the process of issue prioritization and management, in partnership with our Engineering team
Advise on root cause and correction action (RCCA), validation and measuring resolution effectiveness
Advise on refinement of requirements
Participate in system, component and sub-system design reviews
Provide guidance to development of NPI deliverables, including product support publications, service tooling and training
Support site deployment and field follow
Guide the RI Electrification Solutions team to utilize standard work
What skills you will have:
Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
• Communicates and models the criticality of customer focus as an organizational strategy.
Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.
Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.
Education and Experience requirement:
Bachelor’s degree in engineering (Mechanical or Electrical in nature) or equivalent work experience
Superior communication and facilitation skills
Strong organizational skills
Understanding of product development
Experience with electrification, power systems or heavy equipment
Top Candidates will also have:
Experience with issues management
Experience working with customers
Understanding of mining equipment and mine site operations
Experience with Caterpillar product development processes (APQP, PPRD, NPI, etc.)
Additional Information:
The primary location for this position is Tucson, AZ
Domestic relocation assistance is available
This position may require 25% travel
Sponsorship is not available
This posting will close at midnight on February 19, 2024
What you will get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:
Competitive Base Salary
Annual incentive bonus plan*
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
*Subject to annual eligibility and incentive plan guidelines.
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
#LI
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:
February 5, 2024 - February 19, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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