Senior Parts & Service Training Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar, you are joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It’s More Than a Job, it’s a Career - YouTube

Why you want the job and why it’s awesome!

As a Senior Parts & Service Training Consultant, you will lead, facilitate, and consult on managing mining dealers and Caterpillar mining aftermarket value training. Track and manage training resources, and deliverable metrics. This position is recognized as a subject matter expert in project management, facilitation, and change management in the areas of aftermarket sales support training, process improvement, and value selling resource development.

What you will do:

• Identify gaps or issues in training strategy and resources that apply to aftermarket and value selling.

• Coordinate the development of required applicable materials.

• Support division integration with, and access to, corporate value-selling tools.

• Establish plans and coordinate global and regional Mining Center of Excellence training events.

• Maintain digital interface web access for training and value selling resources, process documentation, and metric reporting dashboards.

• Support enterprise partners through facilitating collaboration, ensuring consistency, and providing division awareness on training and value selling processes.

• Manage complex global cross-divisional projects to maximize sales.

• Positively impact existing processes or develop new processes to improve division operational efficiencies.

• Focus on ensuring standard practices and consistency.

• Act as an advisor and consultant to senior management.

• External contacts include various regional representatives on a worldwide basis.

• Work with all levels of management to identify and implement continuous improvement processes for aftermarket and solutions training with measurable value to the Enterprise.

• Provide management, development, and guidance over new and existing division processes that need to be implemented or improved to support key imperatives, improved efficiency, or strategy development.

• Develop and review possible solutions to gaps and issues and gain consensus on recommended solutions with management.

What Skills you will have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction, especially in the area of aftermarket services, as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting, training strategies, and aftermarket knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top Candidates will also have:

Experience with aftermarket, parts, and dealer operations

Understanding of how to develop training plans.

Knowledge and capabilities to create and manage SharePoint sites and databases.

Additional Information:

The primary location for this position is Tucson AZ.

Domestic relocation assistance is available.

This position may require 10 % travel.

Sponsorship is not available.

This posting will close at midnight on April 14th, 2024.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

•            Competitive Base Salary

•            Annual incentive bonus plan*

•            Medical, dental, and vision coverage

•            Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

•            401k savings plan

•            Health savings account (HSA)

•            Flexible spending accounts (FSAs)

•            Short and long-term disability coverage

•            Life Insurance

•            Paid parental leave

•            Healthy Lifestyle Programs

•            Employee Assistance Programs

•            Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 4, 2024 - April 14, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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