AddressAbout Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
This position, under minimal supervision, plays a key role in
Location and Schedule
This is a Work From Home position in the United States.
The Main Responsibilities
Administration & Configuration:
- Manage user accounts, security settings, and data governance within Service Cloud.
- Configure workflows, automation rules, and custom objects to streamline service processes.
- Design and implement reports and dashboards for insightful service performance analysis.
Development:
- Develop custom functionalities and integrations to extend Service Cloud capabilities.
- Utilize Apex programming language, Visualforce frameworks, and Lightning components to create user-centric solutions.
- Maintain and troubleshoot existing code base to ensure optimal performance.
- Collaborate with cross-functional teams to ensure seamless integration of Service Cloud functionality with backend systems.
Continuous Improvement:
- Stay up-to-date on the latest Service Cloud functionalities and best practices.
- Proactively identify opportunities to improve efficiency and effectiveness within the Service Cloud environment.
What We Look For in a Candidate
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Salesforce Administrator Certification
- 5+ years of experience
administering and developing within Salesforce Service Cloud. Proven experience with Apex programming language, Visualforce frameworks, and Lightning components.- Strong understanding of data management principles and best practices within Salesforce.
- Excellent communication and collaboration skills to work effectively with internal stakeholders.
- Ability to troubleshoot complex technical issues and develop innovative solutions.
- Passion for customer service excellence and a desire to contribute to a positive customer experience.
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$80510 - $107340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$84740 - $112980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$88980 - $118630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$93210 - $124280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
Requisition #: 333600
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
80510
124280
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
06/10/2024
