Senior Resident Service Coordinator

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.

We are hiring for a Full-time Senior Resident Service Coordinator to join our Calumet team at various CHA Senior Buildings!

ESSENTIAL JOB FUNCTIONS: 

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Completion of assessment to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Organizing and coordinating recreational, social and educational activities for seniors.
• On-going engagement, reassessment and goal planning.
• Conducts well-being checks as needed.
• Handles emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Aware of all resources in the community and will work with these resources to provide referrals for seniors. Serve as an advocate. Track and follow up as appropriate.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• With program supervisor approval or higher, authorizes limited amounts of financial assistance to clients.
• Track and manage deliverables to meet and exceed monthly goals.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Other programmatic duties as assigned by supervisor.
• Works effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Knowledgeable with the service needs of the senior population.
• Highly organized. Knowledge of Excel to track submission of documentation.
• Required to work a rotating weekend/ evening schedule per year that includes a Saturday and at least one late night.
• Required to plan accordingly, as needed in response to scheduled activities/ events at assigned buildings.
• Complete 4 professional development trainings and 2 REIJ Trainings per year.

QUALIFICATIONS:

• At least one year of experience in a related field or senior populations.
• High school diploma or GED required. Bachelor’s degree in social work or related field from an accredited college or university preferred.
• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with senior caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Provide a high level of customer service to residents, partners, funders, visitors etc.
• Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel.
• Excellent oral and written communications skills, including knowledge of grammar and spelling, and ability to compose documents and letters and to proofread and edit documents as needed.
• Ability to work both individually and as a team member in a highly complex and face-paced environment.
• Excellent tact, consideration, and good judgement in dealing with a wide range of the public.

ADDITIONAL REQUIREMENTS: 

• MFS staff are required to provide proof of vaccination or have an approved Medical exemption prior to starting employment. If an approved Medical is obtained, weekly testing may be required. 

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
• The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
• The employee may occasionally lift and/or move up to 25 pounds.

SALARY:

• Compensation is commensurate with years of related experience, position requirements, and candidate qualifications. The average salary for the position is $47,000.

Metropolitan Family Services offers a very generous benefits packet to our professionals:  

• Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
• Dental and Vision Insurance Options
• 12 paid Holidays  
• Paid Time Off (PTO)
• Parental Leave 
• Bereavement Leave 
• 401K Plan
• Training and Professional Development Plan with E- Learning
• Wellness Initiative Program
• Employee Assistance Network