Senior Project Manager

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Senior Project Manager reports to the Technical Implementation Manager and works with other teams to manage and control projects from End to End (planning stage through the delivery to production phase).

In this role you are responsible for ensuring projects are delivered to the stakeholders successfully.

Your Impact

• Build Phase Control
  • Initiate kick-off meetings with the implementation team, composed of cross-functional groups involving client stakeholders.
  • Facilitate scrum events as required, including daily stand-up meetings, refinement sessions, retrospectives, sprint reviews, and sprint planning sessions.
  • Identify and control project RAID logs (project risks, project dependencies, and decision and issues).
  • Manage project controls (budget, scope, and timeline), escalation, and risk mitigation.
• Lead and participate in meetings to ensure successful delivery of the initiative.
• Own root cause analysis and provide teams with iterative improvements.
• Create, uphold, and implement comprehensive project plans while concurrently managing multiple projects.
• Communicate project risks, challenges, and project status to leadership.
• Iterate and enhance procedures for the delivery of projects.
• Provide mentorship and guidance to Project Managers and junior team members, helping them adopt best practices.
• Report on project status utilizing a data-driven approach.
• Lead significant, complex, and high-risk projects throughout the organization.
• Provide creative problem-solving when challenges arise and take responsibility for the project while also assisting the team with project controls.

• Planning for resource allocation, budgeting, and risk mitigation, and implementing budget control when necessary.

What you bring to the table

• 7+ years of project management experience with a diverse background of complementary skills (ex. Product Management, Commercial Engagement)
• Experience building and fostering relationships with all teams in and outside the organization, from leadership and new clients to internal engineering teams
• Experience managing a technical implementation and a cross functional team like Development, Product, Quality Assurance, or DevOps
• Excellent communication skills with the ability to engage and collaborate with external stakeholders and internal product development teams
• Exceptional attention to detail, including experience with creation of complex technical project plans, risk registers, status reports, client communications, or similar projects
• A high degree of organization, individual initiative, and personal accountability
• Established background in launching software products and services in partnership with engineering teams
• Experience managing a team delivering functional software to production in a project management environment
• Experience coordinating multiple projects, multiple teams, and managing high priority and strategic projects for an organization

• Experience with both Waterfall and Agile methodologies

Bonus points

• Experience in the travel or FinTech industries
• Experience in DevOps, AWS technologies, QA methodologies, and Cloud Operations
• Client Project Management experience

• Experience using Jira for project management

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.