Marketing Operations Specialist (Remote)

Department: Marketing
Classification: Staff, Full-Time, Non-Exempt
Reports to: Associate Director of Marketing Services
Location: Remote (Applicants in East Coast Time Zone Encouraged to Apply)
Compensation: $25.00 - $27.00/Hour

Position Overview

The Marketing Operations Specialist (MOS) will play a pivotal role in supporting the execution of marketing initiatives by leveraging their diverse expertise in project management, communication, customer service, strategy, and relationship building. Operating with a keen eye for detail and a process-oriented mindset, the MOS will optimize marketing processes to ensure seamless campaign execution and efficient management of internal workflows, ultimately driving the achievement of marketing goals.
The ideal candidate will possess exceptional organizational abilities and a strong understanding of and experience with marketing processes around campaign management, content development, editing, project management, public speaking, writing, design, and more. Meticulous attention to detail and adeptness in managing internal expectations will be critical. The MOS will always remain attuned to industry changes, ensuring that the marketing strategies remain innovative and relevant.
Amidst challenging situations, they will be expected to remain composed. They will also be expected to possess keen awareness across diverse settings, promoting inclusivity and fostering positive interactions. The MOS will support the Associate Director of Marketing Services and the Executive Director of Marketing & Communications, assist with special projects, and participate in team and University committees as needed. Their active contribution to the team's vision and strategy will be vital.

Essential Job Functions

Marketing & Communications Operations:

• Develop Marketing Operations roadmap and process, including constant evaluation of ways to improve processes
• Determine process flows, improvements & areas of opportunity to make our marketing technology systems more efficient & effective
• Assist with daily operations and administrative tasks as requested

Project Management:

• Provide marketing project management support to help ensure the Marcom team executes programs on time and within project goal specifications
• Collaborate with external agencies and vendors to facilitate Marcom projects
• Coordinate print collateral project process
• Continually implement process improvements to help streamline the Marcom work and project process

Marketing Strategy & Presentation:

• Create and deliver compelling monthly and quarterly presentations, gathering data from various marketing & communications reports, as well as from team members
• Conduct post-project discussions about outcomes, lessons learned, improvement, and future ideas
• Conduct market research and competitor analysis to identify market trends, customer insights, and growth opportunities
• Analyze project data to uncover trends, patterns, insights, and opportunities

Collaboration:

• Coordinate work with Marcom team members as well as external constituents
• Provide input to plan development and regularly report outcomes
• Contribute individually and participate in collaborative initiatives and cross-functional teams

Additional Responsibilities:

• Contribute to the overall vision and strategy of the Marketing & Communications and Enrollment Management teams
• Other projects as assigned

Minimum Requirements

• Bachelor’s degree required
• Two or more years of experience in a project management or operations role in a marketing-focused environment
• Experience in higher education marketing preferred
• Experience with cloud-based project management system; Wrike experience preferred
  Demonstrated proficiency in Microsoft Office and/or Google Suite
• Reliable, high-speed internet connection is essential and required for all remote work.

Knowledge,Skills and Abilities

• Analytical skills; able to analyze complex processes, data, and systems to identify bottlenecks, inefficiencies, and areas for improvement; ability to assess outcomes, identify trends, and draw insights
• Able to visually map out new and existing processes and identify potential gaps or redundancies; capacity to evaluate current processes critically and envision innovative solutions to enhance efficiency
• Expertise in project management platforms, tools, and systems to understand their capabilities and limitations; ability to identify project data to uncover trends, patterns, and insights in data and metrics
• Systems thinking: ability to view processes and systems holistically, considering the impact of changes on the overall workflow
• Experience working effectively with cross-functional teams, including creative, technical, and strategic resources for marketing campaigns; able to respect the perspectives of others and fostering a cooperative atmosphere; experience building relationships across various disciplines and organizations
• Familiarity with creative and strategic processes, digital and traditional media, web development life cycles, social media, email marketing, and online campaigns.
• Excellent written, verbal, and presentation communication skills; clear and detailed communication skills for clients, partners, vendors, contractors, and internal teams
• Strong organizational skills with exceptional attention to detail
• Able to remain calm under stressful circumstances and/or aggressive deadlines
• Able to create and deliver compelling monthly and quarterly presentations
• Proficiency in conducting professional and effective meetings; able to facilitate discussions about outcomes, lessons learned, improvements, and future ideas
• Manage internal constituents and their expectations, supporting the Marcom team’s implementation of university-wide strategies
• Adaptable in response to changing circumstances, new information, new priorities, or evolving project requirements; flexibility to allow for effective adjustments to plans and strategies as needed
• Excellent customer service skills
• Strong interpersonal abilities, enabling the candidate to build rapport with team members, stakeholders, and partners
• Ability to understand the organization's goals, market trends, and competitive landscape to contribute meaningful insights and recommendations

Hours of Employment

This is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor. The typical work week is Monday through Friday, 40 hours per week, with occasional evening and/or weekend hours.

Work Location

Remote, East Coast time zone encouraged.

Physical Requirements

The essential functions represent the basic job duties that an employee must be able to perform, with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Antioch University reserves the right to change the duties of the job at any time.

Benefits Summary

Voluntary Health, dental and vision plan and flexible spending account options; employer retirement plan contribution of 6%; voluntary salary deduction to a pre-tax or post-tax retirement account; employer paid life insurance and short term disability; voluntary supplemental life insurance, long-term disability, accidental death/dismemberment, critical illness, and accident coverage plans; vacation accrues monthly (3 weeks from 0 – 5 years; 4 weeks after 6 years; carry-over allowed up to 3.75 days 0 – 5 years; up to 5 days, after 6 years and up); 12 days per year sick leave (carry-over up to 65 days); 15 paid holidays; tuition remission for employees and dependents at Antioch University campuses; and employee paid options with AFLAC, LegalShield, and Liberty Mutual. (This list is meant to be an informal summary of benefits. Plan benefits and eligibility requirements are governed by the plan documents and University policies which will be made available upon request).

Coalition for the Common Good (CCG) EEO Statement

The Coalition for the Common Good provides equal employment opportunity to all employees and applicants and prohibits discrimination on the basis of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, disability status, genetics, protected veteran status, or any other characteristic or class protected by federal, state or local laws in matters affecting employment or in providing access to programs. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. The CCG complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act and the Age Discrimination in Employment Act. Inquiries should be addressed to the Office of Human Resources or the Office of the General Counsel.

To Apply: Qualified applicants must submit a cover letter, resume/CV, and three business references with contact information at the time of application.

NOTE: The successful candidate for this position will be subject to a pre-employment background check