Senior Program Manager

The Global Fleet and Products organization is responsible for managing and supporting the Amazon Last Mile Fleet. This team is looking for a Senior Program Manager, Program Management to ensure world-class vehicle safety and 100% mission capable vehicles and guide strategic, tactical, cross-functional, and technology projects and programs for Amazon last mile delivery stations.
This position will develop and create maintenance and repair programs and program policies to support the Vehicle Operational Readiness, and general fleet standards and requirements. This position requires experience in project/program management skills. The Senior Program Manager will have experience to apply critical thinking, problem-solving, improve processes, and manage multiple priorities. The individual will need knowledge to work in close partnerships with internal and external stakeholder groups.
Key job responsibilities
Scope, create, and drive project plans
Communicate to Senior Management on status, risks and process/product changes
Manage full life-cycle of complex cross-functional programs with considerable impact across multiple organizations
Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver
Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
Identify and mitigate risks before they become roadblocks
Work with Program Managers, business leaders and executive team to communicate and impact critical business initiatives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
Create, communicate, and manage budget for projects
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Bellevue, WA, USA | Nashville, TN, USA