Senior Product Manager — Pay

Senior Product Manager — Pay

LBMX is a leading provider of innovative software solutions for purchasing co-operatives and buying groups. Solutions such as digital marketplaces, product information management (PIM), rebate and purchase analytics, and complete EDI services are specifically designed to help member business owners compete in today’s fast-changing environment.

Job Description

LBMX is looking for a Senior Product Managerto lead the development of the LBMX pay product team and work to develop customer facing products.

This is a remote position, where you can work online from anywhere in Canada and the United States.

LBMX offers solutions to Independent Business Owners, Buying Groups and Suppliers. This allows each entity within the Supply Chain to conduct business via multiple LBMX Products. Suppliers can connect to Buying Groups and Members via LBMX OneConnect and LBMX delivers those documents via our My Marketplace offering. Pay is a module within the Marketplace offering that allows Suppliers, Buying Groups, and Distributors | Members to submit and process payments through the available application. As we evolve this product offering, the Product Manager – Pay will help define and refine the processes for making payments and work to streamline the process for all parties involved.

What LBMX Has to Offer

• Competitive salary
• Three weeks’ vacation to start, with additional paid “LBMX holidays” throughout the year; and flexible summer hours
• $500 Home Office Allowance for new hires
• Education subsidies for job-related courses
• Company-matched GRSP/401K contributions.

Key Duties & Responsibilities

• Developing and communicating a clear product strategy and roadmap for both the legacy products (EFT Payments - Pay), and new product lines, including private | public Marketplaces and the LBMX Supply Cloud
• Working closely with the Chief Product Officer, the Development Team, designated Business Owner, and other internal staff and customers to help guide the direction of Pay
• Clearly outlining Scopes of Work, identifying problems, opportunities, and solutions; assisting with questions that arise during the Functional Specification Document (FSD) process
• Planning and implementing product launches; creating process models, specifications, diagrams, and charts to provide direction to developers and the project team
• Directly influencing product direction based on constructive feedback received from all sources
• Collaborating with internal departments with regard to training materials, and making sure the implementation team has all relevant information for launching and supporting products
• · Managing and tracking the status of customer requirements throughout the project lifecycle; enforcing and redefining as necessary
• Communicating changes, enhancements, and modifications of business requirements—verbally or through written documentation—to project managers, sponsors, and other stakeholders
• Coaching, training, and briefing internal staff and performing product demonstrations.

Qualifications

• Post-secondary College or University Education; product management certificates or courses are a plus
• Five or more years’ experience in a customer service environment, e.g., support, account management, project management, or sales
• Ability to explain products, features, and functionality with technical accuracy and simplicity
• Superior interpersonal and written communication skills
• Strong organizational ability, and comfortable acting as an effective member of a high-performance team
• Experience managing client and internal stakeholder expectations in a SaaS organization that maintains servers, databases, and software that allows these applications to be accessed over the Internet
• Comfortable calling and speaking with clients; using their feedback and market data to identify areas for improvements.
• Experience with fintech applications regarding payment solutions that integrate with banking institutions as well as banking API’s

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.

Job Type: Full-time

Experience:

• Customer service: 5 years (Preferred)

Work Location: Remote