Senior Product Manager - Digital Customer App (Retail)

Senior Product Manager - Digital Customer App (Retail)

Direct Hire 1099 or W2 only. 

The client is not offering VISA sponsorship or subcontracting for this position.

This role is onsite in Irving, TX.

[10203/10205]

Job Overview: Our client is seeking a highly skilled and adaptable Senior Product Manager to join their dynamic team in a fast-paced environment. The ideal candidate will have a minimum of 5 years of experience in digital agile Customer App development, with a strong focus on user experience, particularly within the retail industry or similar sectors such as Uber/DoorDash with delivery experience.

The Senior Product Manager is responsible for elevating and modernizing our customer, store and franchisee-facing experiences. As a Product Manager, you'll help in the development of new experiences that will not only transform the business but will shape our digital future. Product managers will define product strategy, and develop, launch, and enhance products and services that drive our business forward. You'll work closely with our software teams to define product requirements and coordinate resources from key stakeholders. You'll also be responsible for identifying and tracking KPIs as you build these amazing experiences. The ideal candidate is a highly organized individual with a passion for user experience and professional experience in building impactful and meaningful customer experiences. 

Responsibilities: 

40% Strategy & Planning

• Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
• Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
• Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction

40% Delivery & Execution

• Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing
• Creates, prioritizes and accepts user stories; incorporate them into release planning
• Makes product decisions that drive value on a daily basis
• Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
• Participates in and leads standups, iteration planning sessions, product demo, and retrospectives
• Condenses complex technical concepts into non-technical language for stakeholders

20% Team & Stakeholder

• Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
• Acts as a proponent of modern agile development practices
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
• Guides more junior team members in strategy, alignment, analysis and execution tasks
• Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice)
• Participates in talent acquisition, development and retention activities in support of team

Basic Qualifications:

• Bachelors Degree
• 5 years of experience working in digital/agile product management
• 3 years of experience translating customer needs into product features and user interface design to deliver an unparalleled customer experience 
• Significant experience working with design and engineering - managed full stack teams

Preferred Qualifications:

• Bachelors Degree in Computer Science or Engineering
• MBA or Masters degree
• 8 years of experience translating business strategy and analysis into consumer facing digital products

If you are a seasoned Senior Product Manager with a passion for digital innovation and a track record of success in Customer App development, we invite you to apply and contribute to our client's continued success in the rapidly evolving retail landscape.