Senior Product Analyst

Description

Introduction

Do you have the career opportunities as a(an) Senior Product Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Senior Product Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Job Summary: 

Provides development, subject matter expertise, and support for the CRM applications. Ensures adequate support for CRM and all integrations into potential systems, including coordination and assistance with the product implementation and issue resolution, and working with the appropriate IT&S teams (e.g. Document Imaging, Clinical Systems, Client Support Services, DBA, etc.) and appropriate Vendor application resources as necessary. Analyzes business problems/opportunities in the context of requirements and recommends or develops solutions that enable the organization to achieve its goals. Recommends changes to core IT&S infrastructure, current business/clinical processes, policies, and information systems that provide recognized business value. Works with other key project team members to define requirements, design the functional solution, identify and escalate project issues, and ensure the IT solution meets requirements. 

Responsibilities: 

75%Project Development

• Provides expertise in process design and communicating requirements to product development, external solution providers, testing, and education/training. 
• Responsible for requirements, business process/workflow and needs capture; requirements are expected to be prepared a quarter ahead of development timeframes.
• Facilitate stakeholder acceptance testing (SAT). 
• Act as a Product Analyst within CRM and project Integrations, including requirements gathering, design, development, and testing 
• Elicits and documents business, user, functional and non-functional requirements. Creation of requirements deliverables for CRM Products
• Participate in requirements validation and feasibility analysis with respect to CRM 
• Create high level and detail design specification that will enable, help troubleshooting day to day build activities. 
• Estimate work effort required in delivering features keeping CRM capabilities in mind 
• Assist the infrastructure team in CRM Integration configuration/customization for different environment
• Accurately report issues and status to project management 
• Possess knowledge and experience with different phases of testing (unit testing, integration testing, performance testing). 
• Possess excellent communication skills to interface with various stakeholders from business consumer to technical staff.
• Be incorporated into development teams from design to deployment of enterprise services. 
• Research and become the Subject Matter Expert (SME) on the interaction of the Service with source systems as well as interaction with the consumers (business users). 

25%Production Support 

• Lead troubleshooting activities
• Is subject matter expert for assigned applications 
• Work on assignments involving the use of various technologies both old and new. 
• Complete assignments on time. 
• Work as part of a team and work independently. 
• Direct the performance of simple, moderate and complex troubleshooting / Maintenance assignments within the department
• Able to establish and meet due dates 
• Provide after-hours / on-call support as needed 
• Can resolve simple to complex production support issues 
• Actively participates in meetings
• Able to build strong relationships within department and with other project team members 
• Looks for ways to improve how and what we develop and makes suggestions 
• Take ownership of responsibilities, working individually or with teams to accomplish goals. 
• Expected to multitask 
• Other duties as assigned 

Education: 

• Bachelor’s Degree Preferred 

Experience: 

• 5 or more years 

Other Qualifications: 

• Able to succinctly communicate verbally and in a variety of media.
• Able to design and develop solutions to meet functional and non-functional requirements.
• Demonstrated ability to facilitate diverse groups of people in a problem-solving environment. 
• Strong interpersonal skills and proven leadership skills working with diverse and complex projects. 
• Detailed oriented and analytical with good organization skills. 
• Must have the ability to prioritize multiple activities and tasks simultaneously and adapt to a rapidly changing environment. 
• Strong problem and issue resolution experience and create quality deliverables. 
• Possess good written and verbal communication skills and be able to communicate effectively with individuals at various levels within the organization. 
• Highly motivated and be able to work independently with little supervision. 

Physical Demands / Working Conditions: 

• Overtime may be required to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. 
• Physically able to participate in training sessions, presentations, and meetings. 

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior Product Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.