Senior - Consulting Product Analyst

Description

Introduction

Do you have the career opportunities as a Consulting Product Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a Consulting Product Analyst where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications 

Based in Nashville, TN, the Senior Product Analyst (SPA) or Consulting Product Analyst (CPA) executes the development, implementation, and management of solutions and services in support of the clinical research activities of HCA Healthcare Research Institute (HRI). The SPA/CPA serves as the subject matter expert for HRI clinical and administrative systems and enables these solutions through requirements analysis, configuration, and deployments. The SPA/CPA will support quality compliance throughout each software implementation effort by adhering to clinical research regulations and system validation standards, including the authoring of validation artifacts and/or execution of formal testing. The SPA/CPA will also establish application support processes, provide end user support, and maintain supporting documentation for HRI systems.

Major Responsibilities

Product Analysis and Implementations (Advanced/Expert)

• Requirements - Elicits business requirements through meetings and interviews. Translates business needs into system requirements using knowledge of software functionality and capabilities.
• Workflow Analysis and Solutioning - Analyzes business processes to understand and document workflows. Generates creative solutions to improve or facilitate processes.
• Configuration and Customization - Works closely with software vendor (internal or external) to meet customer needs, configure and test the application, and prepare environments for go-live.
• Implementations - Works closely with the business to plan for go-live, ensure knowledge transfer and training, and prepare end users for initial activities within the system.

Product Maintenance and Enhancements (Advanced/Expert)

• Change Coordination - Documents system maintenance and changes, prepares release notes, and communicates downtime.
• Enhancement Backlog - Handles intake of enhancement requests, assesses for feasibility, prioritizes based on value and effort, and tracks to delivery.
• Quality Assurance - Performs and documents testing of system changes in pre-production environments and performs smoke testing in production (when applicable).
• Continuous Improvement - Independently researches ideas that improve technology and/or processes, proposes changes, and measures impact.
• Vendor Relationship - Serves as a primary point of contact with software vendor (internal or external), actively participates in regular meetings, stays informed of product roadmap, and coordinates maintenance and releases.

Product Support and Documentation (Advanced/Expert)

• Subject Matter Expert (SME) - Serves as the SME for system functionality, processes, infrastructure, data, troubleshooting, etc.
• Documentation - Maintains a robust library of system support documentation (e.g. flow diagrams, user guides, support matrices, knowledge base articles, and recordings) in centralized locations.
• Incidents and Requests - Manages incidents as Tier 2 support, escalates to vendor as appropriate, and coordinates resolution across all parties. Completes configuration and access requests in a timely manner.
• Customer Service - Acts with empathy to provide the highest level of service to resolve issues and answer questions for end users and other stakeholders.
• Downtime - Supports business preparation for downtime and assists with downtime procedures when initiated. Prepares disaster recovery plans.
• Information Security - Maintains Information Systems Account Management (ISAM) document and processes. Supports other security reviews/requests and maintains appropriate documentation.

System Validation and Clinical Research (Advanced/Expert)

• System Validation - Understands system validation standards (e.g. FDA CSV Guidance, Annex 11, GAMP-5, ICH, ISO/IEC, PIC/S) and adheres to standard operating procedures to achieve and maintain validated state of applicable systems. Authors validation artifacts (e.g. Design Specifications, Functional Specifications, User Requirement Specifications, Validation Plan, Traceability Matrix, Test Scripts), executes testing (e.g. Installation Qualification, Operational Qualification, Performance Qualification), and coordinates validation approvals (e.g. signatures, Validation Report, Certificate).
• Research Regulations - Understands clinical research regulations and supports both the systems and business processes to maintain compliance with privacy practices (e.g. HIPAA), quality standards (e.g. GCP), and regulations for electronic records (e.g. 21 CFR Part 11).
• Quality Management - Facilitates activities between IT and quality teams. Maintains patience and strict adherence to standard operating procedures, generating appropriate documentation to achieve compliance. Proposes improvements to the organizations risk-based approach to system validation standards and research regulations.

Data Management and Integrations (Advanced/Expert)

• Data Capture and Flow - Understands how data enters the system, where it flows, and what it means.
• Data Analysis and Reporting - Produces adhoc reports using data queries (e.g. SQL) and creative data manipulation (e.g. Excel) to identify trends and insights. Assists the business in efforts to define and build reports.
• Integrations - Supports data exchange between systems and understands the mechanisms facilitating the integration.

Teamwork and Communication (Advanced/Expert)

• Presentations and Workshops - Performs demos, leads workshops, and delivers presentations for the business and other various audiences.
• Written Communication - Prepares formal email communications and other documents to be distributed to wide audiences (e.g. downtime messages, go-live announcements, release notes).
• Collaboration - Builds relationships, communicates, and collaborates with stakeholders of all levels, personalities, and technical expertise (e.g. business leaders, end users, vendors, project teams, etc.).
• Accountability - Motivated to work independently. Holds self and others accountable as an effective way to build trust and drive progress.

Other Duties

• Practices and adheres to the Code of Conduct philosophy and Mission and Value Statement.
• Performs occasional after-hours and weekend work for implementations, releases, and support.
• Performs other duties as assigned.

Education & Experience

• Required- High School Graduate/Equivalent
• Preferred- Bachelors degree
• Required- 5+ years of relevant experience
• Preferred- 3+ years of experience implementing clinical research applications or systems requiring software validation
• Preferred- Knowledge of HCA Information Technology Group processes & tools
• Preferred- Knowledge of regulatory policies, quality standards, and software validation guidelines (e.g. HIPAA, GCP, 21 CFR Part 11, FDA CSV Guidance, Annex 11, GAMP-5, ICH, ISO/IEC, PIC/S)

Certifications:

• Preferred- Agile/scrum or project management certification 

Knowledge, Skills, Abilities, Behaviors

• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.
• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Product Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type: Full-time