Senior Pc Technician

Mission Statement

Jacobs is seeking a qualified Information Technology (IT) professional to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract. Your career at Jacobs enables USSOCOM to fulfill its mission to "Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks." As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.

Job Description

Senior PC Technicians are responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, secure phone over POTs or VOIP, or in person. May also mentor or train other Desktop Support. Senior PC Technicians need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity.  This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Senior PC Technicians may be required to provision and maintain mobile devices (NIPR, SIPR and Gray).  This position may supervise PC Technician support teams.

Typical duties include:

• Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution
• Multiple device configuration including personal device support and configuration
• Removing old equipment and performing data migration to new machines
• Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs
• Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met
• Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization

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Qualifications

Clearance Requirements: TS/SCI

Education Requirements: 

• Associate degree from two-year College or university. Significant relevant experience will be considered in lieu of formal education.

Certification Requirements:

• DoDD 8570.01-M IAT II or higher

AND

• MCSA: Win 10 OR
• MCSA: Windows Server 2016 OR
• Microsoft 365 Certified Modern Desktop Administrator OR
• Microsoft Intermediate Level Certification: MCA

Experience Requirements:

• At least 5 years of previous experience working as a PC Technician.

Essential Functions

Work Environment

• Work will be performed inside a large facility. An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
• Work assignments vary based on client requirements.
• Work may include travel with the military to participate in exercises in austere conditions
• Outside work may include various environmental conditions including hot, dusty, cold, icy and windy climates.

Physical Requirements

• Sitting at desk. Phone use and PC or laptop. Filing required. May require lifting and carrying boxes of supplies or files up to 25 lbs. Extended periods of sitting while on PC/laptop or phone.
• May require climbing, working at heights and in small confined spaces such as under raised floors, inside closets and server racks. Must be able to sit, stoop, kneel or crouch for long periods of time.  Work in noisy areas with hotter and colder temperature than standard office environmental conditions. Lift and transport equipment up to 50 pounds.

Equipment and Machines

• General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
• Servers, switches, routers and other computer equipment that supports the network environment.
• Operating hand tools, power tools, ladders and test equipment.
• May require operating motor vehicles.

Attendance

• Regular attendance in accordance with established work schedule is mandatory. 
• It is important to be able to work any shift/designated hours required. 
• You may be asked to continue performance in support of a war, contingency, or exercise
• You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work
• Position may require night and weekend work and could include travel with the military to participate in operations/exercises located in areas with field conditions

Travel

• Continental and Oversees travel may be required.  It is important to maintain a current passport.

Other Essential Functions

• Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
• Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. 
• Candidate must be able to interface effectively with individuals at all levels of the organization.
• Grooming and dress usually business casual, but dependent on client's standards. Must not pose a safety hazard to employees working in the same general area.
• The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), to be granted a clearance you will be required to relinquish your citizenship in the foreign country.

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