Senior Pc Support Technician

Overview
When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. You join an organization with a strong sense of community that values safety, customer satisfaction, training and development, and teamwork. The Senior - PC Support Technician working under minimal supervision provides hardware and software support to Suburban Propane's employees, contractors. Takes the lead for the group when needed to resolve complex computer related issues. Acts as a liaison when dealing with difficult customer or service provider issues in order to resolve in a timely fashion. Provides periodic status reports to the Supervisor - PC Support/Asset Management regarding workload for the group.
Responsibilities
As a Senior - PC Support Technician , you will be part of a team of passionate and professional individuals committed to customer service. We will help you jumpstart a rewarding career by providing you with the tools and training necessary to deliver fuel in a safe and efficient manner to our customers' homes and businesses.

• Manages Remedy Support Queue, email, and Voicemail to meet deadlines and customer expectations
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Works closely with IS Asset Management on how to handle imaging and upgrades to hardware and software systems on a quarterly basis
• Coordinates the delivery of hardware repairs from vendors (i.e. Dell, Lexmark) for the customers
• Contacts customers to inform them of status of repairs and/or assigned new equipment
• Provides training to users on new equipment configurations and operating software
• Provides secondary support for the Help Desk Analysts as needed
• Interfaces with Technical Services Group for configuration of equipment on the Lan/Wan as necessary
• Takes the lead on working with Technical Services to develop, maintain, and backup images for our desktops and laptops
• Possesses a robust knowledge of client software and hardware utilities

Why Suburban Propane? Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package including, but not limited to, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities and training, and a 401(k) with company match and immediate vesting.
For a full list of our benefit offerings please visit https://jobs.suburbanpropane.com/benefits/
Qualifications

• High School Diploma or GED is required
• Microsoft Certifications in supporting hardware and/or software a plus
• Six years of experience in supporting and repairing computer hardware preferred

As part of our pre-employment hiring process, background checks and drug screens are performed.
Headquartered in Whippany, New Jersey, Suburban Propane Partners, L.P. (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating oil and refined fuels, as well as the marketing of propane, natural gas and electricity in deregulated markets. As a national propane industry leader with over 3,000 employees, Suburban Propane maintains business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.