Senior Operator - Network Operations Center

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Under supervision of Network Operations Center(NOC) Level 3 Network Supervisors or NOC Level 3 Network Managers, the NOC Operator Sr. will perform advanced support of network infrastructure. This individual will provide advanced level of technical experience and knowledge in network infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will also work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues.
This individual will perform advanced-level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regard to iO, VoD, OOL, VoIP, Wi-Fi and other AlticeUSA product offerings.
The NOC Operator Sr. will execute processes and procedures as outlined by NOC management and where fit, and will make suggestions as to updates to these procedures.
Responsibilities

• Perform advanced network support including conducting daily administrative duties, supporting maintenances, perform monitoring, troubleshooting and break-fix of all network infrastructure.
• React quickly, efficiently and effectively to alarms received for supported infrastructure.
• Regularly, perform troubleshooting and initial triage and/or break-fix of issues with the potential of impacting more than 20,000 subscribers at any given time.
• Document system problems, escalate and take appropriate actions according to departmental procedures.
• Work closely with the Technical Support Group, NOC Level 2 & 3 Technical Team, NOC Technicians and responsible business departments (BISC, Digital Services, OSP, ISP, COMM Desk) during all outage conditions. Identify problems with respect to Network Backbone, RF Plant and CMTS/Hardware, video infrastructure, provisioning, BISC Server and applications. Coordinate with the applicable departments to ensure that all possibilities/issues are communicated. Perform necessary checks to validate resolutions.
• Participate in special projects and perform other duties as assigned.
• Operating metric(s):
  • Address network issues quickly, efficiently and effectively while working towards preventing recurrences.
  • Self development in line with the demands of the department.
  • Follow the process and contribution to process improvement

Qualifications

• BS/BA in Engineering, Computer Science, Data Communications or equivalent work experience required
• 3+ years network and UNIX system administration required
• CCNA a plus
• Cable / MSO experience a plus
• Strong organizational skills
• Ability to manage multiple concurrent activities
• Excellent communications skills
• Ability to interact with senior staff and with technical/engineering personnel
• Knowledge in TCP/IP, OSPF, RIP, ACLs, Routing, DHCP, IP Subnetting
• Cisco CLI and applicable management interfaces
• Advanced knowledge in broadband concepts as it relates to Digital RF Modulations as well as their applications
• Knowledge of DOCSIS a plus
• Ability to understand technical system interrelationships and quickly assess impact of subsystem performance on overall system
• Ability to work an extended and flexible work schedule is required

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $74,018.00 - $121,601.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
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