Address
Form of workSALARY RANGE: $49,562- $82,603
DEPT/DIV: Business Service Center/ Human Resources
SUPERVISOR: Assistant Director, Employment
LOCATION: 180 Livingston Street, Brooklyn, NY, 11201
HOURS OF WORK: 8 hours per day
**This position is represented by the Transportation Communications Union (TCU)
Summary
The Sr. Operations Analyst position will administer and process the employment activities/transactions for the Human Resources Employment area. Additionally, may coach less experienced team members and provide guidance on process area procedures.
Responsibilities
- Gather, validate, and maintain data and other transaction inputs
- Gather forms and track status
- Enter transactions in PeopleSoft and service request management tool
- Retrieve, index, and review scanned documents and forms
- Provide satisfactory customer service by receiving, analyzing, researching, and seeking resolution to assigned inquiries
- Integrate across BSC teams to document, research and resolve intermediate issues and errors as assigned.
- Understand when to resolve or escalate to supervisor
- Perform/support cyclical processing and period end activities
- Comply with MTA and BSC policies, practices, and procedures
- Develop and update operating procedures and training materials as needed
- Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies
- Manage individual assignments and expectations. Assist with prioritizing team assignments
- Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
- Mentor, coach and support other team members as appropriate
- Ensure that all assignments are completed with the highest quality and within agreed-to Service Level
- Agreement guidelines and Key Performance Indicator targets
- Adhere to team budget
- Identify and implement continuous improvement initiatives as assigned
- Participate in user groups as necessary
- Identify, document and review input to knowledge management tool
Qualifications
- Possess thorough knowledge of HR administration
- Ability to work with, train and coach other team members
- Working knowledge and use of PeopleSoft or related database software
- Ability to process requests consistently with general supervision
- Ability to prioritize problems and promptly resolve or escalate when necessary
- Strong oral, written and interpersonal communication skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
- Strong time management skills and ability to manage individual assignments
- Strong attention to detail
- Ability to handle sensitive situations and maintain a high degree of confidentiality
- Understanding of MTA HR policies and procedures
- Familiarity with performance metrics and ability to meet identified targets
- Working knowledge of service request management tools
- Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
Education and Experience
REQUIRED:
- High School Diploma or GED
- Minimum 4 years’ experience in HR Employment data processing or other related fields
PREFERRED:
- Bachelor's degree or Associates degree with relevant experience in Business or related field
- Shared Services experience
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
