Senior NOC Monitoring and Reporting Technician

Senior NOC Monitoring and Reporting Technician

Acture Solutions in Albany NY is looking for multiple highly skilled Senior NOC Monitoring Technicians in the Troy NY area experienced in advanced NOC Monitoring and alerting platforms, escalation procedures, and broad knowledge of network/server/endpoint devices to properly assess criticality. With a renewed vision from our CEO, Acture Solutions is preparing for expansion through innovation, creativity, and forward thinking.

We are looking for an experienced NOC Monitoring Technician to join our rapidly expanding team. This is an onsite full-time position.

Skills and Responsibilities include...

• Supervise the Monitoring and alerting platforms such as Splunk and Sailpoint and similar monitoring ingestion platforms.
• Support the IT and Operations teams to ensure critical alerts are directed to the appropriate teams.
• Assist in RCAs (root cause analysis) conversations on critical failures and alert patterns to reduce noise and downtime
• Properly prioritize alerts based on the technologies affected and the operations criticality of those technologies.
• Assist Support Technicians to resolve incidents and requests as needed.
• Monitor high severity incidents to ensure resolution within communicated Service Levels
• Act as point of contact for escalations as needed.
• Ensure the consistent usage and contribution to the knowledgebase
• Ensure that the team is adhering to processes accordingly.
• May work closely with other IT groups (Infrastructure, enterprise applications, etc.) to proactively identify and resolve issues that affect the end-user experience.
• Undertake special projects as directed.

Who you are:

• You have an Associates or Bachelors degree in IT, Computer Science, or related field
• You have at least 10 years of experience in IT support at organizations supporting thousands of users
• You have 6 years minimum experience working with backup and recovery technologies
• You have deep experience in server and network technologies, and production line equipment Monitoring and alerting
• You believe strongly in clean documentation, adherence to SOPs and checklists, and always having a clear path back from configuration changes
• You know how to work with department heads, end users, and other technical teammates to prevent downtimes and improve user experiences
• You can change priorities quickly when necessary, yet still keep movement on long-term projects and tasks

Compensation- Acture Solutions is proud to offer an extremely generous and "Employee Forward" compensation program:

• $100,000 to $115,000 based on experience
• Medical Insurance with Vision
• Dental
• 401k plan

Acture has a reputation of being the very best in our industry. We are now at a turning-point in our company and are shaping an even better brand for our exciting future. We believe in a "people first" culture where respect and quality are never sacrificed for profit.

We are building our company's future with high standards for quality and performance, combined with a fun, respectful, and inclusive environment. Want to join us on the ride?

Acture Solutions requires a valid drivers license and criminal background checks for all positions.