Senior Noc Engineer

• Manage network and system monitoring
• Manage customer escalations
• Manage NOC tools
• Analyze alarms and trouble indicators to identify trends
• Diagnose network alerts, events or issues
• Provide real time support to NOC, test and turnup, filed service, and engineering departments as needed.
• Train co-workers to ensure NOC functions can be maintained
• Be available to work any shift or after hours during major issues
• Perform root cause analysis on all high-level network issues
• Be on call and available to work in a 24X7X365 work environment that may require night, weekend, and holiday hours.
• Network SME
• Act a Bridge Manager during major incidents
• Work with engineering to keep abreast of new network expansions and equipment deployments
• Maintain technical document library
• Perform other duties as assigned

Required Skills

• Flexibility to support shift coverage including overnight, weekends, and holidays. Must maintain a professional image, attitude, and demeanor
• Must be able to work under pressure, handle stress, follow directions precisely
• Must have demonstrated troubleshooting experience and be a created problem solver
• Must be able to work in a team environment and promote a harmonious working relationship in the NOC, with other Departments, field personnel, and clients
• Develop operational processes and procedures for new equipment and audit old processes for accuracy
• Analyze alarms and identify root cause (i.e.LOS, LOF, ES-L, etc)
• Train Tier 1,2, and 3 technicians and develop training materials
• Define common terms used in telecommunications (DS1, DS3, OC-48, VLAN, DWDM, LEC, CLEC, 4G and 5G, VLAN, fiber optics, etc.)
• Explain the use of common telecom protocols (layer 1, 2, 3, SONET, OSPF, BGP, VPLS)
• Explain the difference between Incident Management and Change Management
• 7 years’ experience working in a NOC environment with engineering exposure
• 2-year degree, or technical training (technical school or military)

Preferred Skills and Experience:

• 4-year technical degree
• 8 years NOC environment experience
• 4 years transport engineering experience
• ITIL Certification
• Experience with Major Incident support
• Change Management Experience

Job Types: Contract, Temp-to-hire

Salary: $40.00 - $50.00 per hour

Expected hours: 8 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Ability to Commute:

• Ridgeland, MS 39157 (Preferred)

Work Location: In person