Senior Network-Server Administrator

Job Summary:

The Senior Network-Server Administrator is responsible for design, implementation, and maintenance of the network hardware and infrastructure, servers and related operating systems, and a 3rd level of desktop support. They will also help coordinate the task and duties of the Network Server admins. Responsibilities include but not limited to:

• Have good ‘people skills’, always being polite and courteous
• Install new servers and operating systems
• Install new network equipment
• Knowledge of Routing BGP, OSPF, EIGRP
• Knowledge of Cisco and Juniper switches
• Monitor, address, and document all assigned call tickets
• Monitor network utilization and make recommendations accordingly
• Monitor server utilization and make recommendations accordingly
• Monitor and maintain network security to expected levels
• Maintain backups on servers
• Maintain Wide Area Network
• Actively evaluate new technology as it relates to FGH
• Maintain a good working relationship with end users
• Assist Technical Support Analyst as requested
• Exhibit all qualities of the Forrest General Way
• Coordinate all duties and assignments of server admins

Performance Expectations:

Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job.

• Demonstrate the technical abilities to support network infrastructure
• Demonstrate the aptitude for including proper and timely documentation when creating, updating and closing a help desk ticket and/or task.
• Demonstrate technical aptitude for utilizing a remote access software to sign on, identify remote user session, connect to user session and monitor/assist user with workflow, and disconnect/signoff of remote session while speaking with end user via telephone
• Demonstrate technical aptitude for dealing with and troubleshooting multiple components of workflows Demonstrate the aptitude for completing CAB workflows (Regular/Safe/Emergency) including but not limited to accessing, reviewing, creating, updating, and approving a CAB request.

Qualifications:

Education/Skills

Associate Degree or Bachelor Degree in computer science or equivalent

Work Experience:

Must have at least seven years combined experience in network and server administration.

Mental Demands

Ability to solve problems logically. Must be able to take orders and follow directions. Must be able to work closely with others, and maintain a professional image at all times.