Guest Relations Coordinator

Job Summary:
The Guest Relations Coordinator is responsible for assisting the
VP of Marketing, Directors of Operations and TMG restaurants in Guest Recovery and managing their Online Reputation.

Key Responsibilities:
- · Post-Visit Surveys

o Distributes internal guest surveys to Operations daily.

· Social Media

o Responds to Guests in real-time on all review sites and social media platforms.

o Monitors Direct Messages on Facebook and Instagram.

· Operations Support

o Sends Guest recovery letters.

o Fulfills loyalty card and hospitality kit orders.

· Other - Special projects as needed.

The ideal candidate possesses the following skills & abilities:

• Restaurant experience REQUIRED
• Excellent organization, problem solving, written and verbal communication skills
• Self-starter capable of working independently
• Attention to detail and accuracy
• Excellent listening skills
• Strong computer skills in a Microsoft Windows environment
• Can operate with a high level of confidentiality
• Capable of multitasking and managing tight deadlines
• Grace under pressure
• Exercises sound judgment

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 20 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Restaurant: 2 years (Required)

Ability to Commute:

• Atlanta, GA 30303 (Required)

Work Location: In person