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SalarySenior Manager, Watches & Fine Jewelry Education
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the Role:
CHANEL is looking for a Senior Manager to join our Education team, based in Los Angeles. You will play an essential role in supporting the sales teams of all networks with training and coaching programs. Your work will provide essential information about our division, our product, and the industry in general. Your involvement and dedication will contribute to the growth of Watches & Fine Jewelry in the US. Our ideal candidate will have minimum 7 years of experience and a passion and understanding of our industry.
What impact you can create at CHANEL:
- Become the "go to" CHANEL representative on Watches & Fine Jewelry product knowledge and how to sell it.
- Coach and inspire the selling teams to provide adequate information and best in class experience.
- Execute local strategy for product training and sales development coaching programs, for all points of sales, (own and operated boutiques, National Accounts, and specialty retailers).
- Develop close working relationships with leadership within each boutique and point of sale.
- Follow the calendar of new launches to underscore training on new product.
- Build and develop Digital learning solutions.
- Identify specific needs and priorities of the points of sale in your region.
- Training on soft skills, client communication, behavioral coaching, sales techniques.
- Collaborate with various team members, Account Executives, Training Managers of other divisions.
- Frequent reporting of activities and opportunities to the Director of Education.
You are energized by:
- Frequent training visits to local points of sale.
- Highly collaborative spirit.
- Navigating the complexity of our networks.
- Putting a healthy dose of passion in all your training moments.
- Highly flexible, you can adjust a presentation to match the specifics of a client.
- Collaborating on nationwide projects.
- Public speaking.
- Interacting with different personalities.
What you will bring to the team:
- Results oriented, self-motivated and works with a sense of urgency.
- Proficiency with Digital learning tools.
- Highly proficient in Microsoft suite especially Power Point.
- Unique industry experience.
- Outgoing with a positive attitude and highly collaborative
- Extremely detail oriented and organized
- Ability to inspire others into action
- Comfortable interfacing with all levels of management
- Ability to work in a fast-paced and evolving business environment
- Learnings from previous roles.
- Passion and curiosity.
- A creative spirit to make current programs your own and develop new ones.
- You will easily become a productive member of an existing team.
Position Logistics:
- Minimum 7 years experience in a similar role.
- The position is based in Los Angeles (home-office)
- Travel requirement about 50%
Compensation:
- The anticipated base salary range for this position is $80,000 through $120,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K, pension and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Flexible Time and Hybrid Work Options:
Corporate/Home Office positions:
- Fully Remote: Role can be conducted from home office, may require occasional travel and/or visits to corporate offices/points of sales.
- Partially Remote: Role requires a minimum of three-days in-person office presence at the designated location/office.
- Work-Place Essential: This role requires 5 days in person office at the designated location/office.
Retail/Field/Boutique positions:
Partially Remote:
- Fragrance & Beauty Field, Fashion Regionals, etc.: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld and support and create an elevated client experience. Eligible for flex time use.
Workplace Essential:
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
- Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.
- Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.
Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel websitehere
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
