Consulting Systems Engineer

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Consulting Systems Engineer with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Consulting Systems Engineer to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

JOB SUMMARY 

The Consulting Systems Engineer is responsible for the support and maintenance of assigned distributed systems applications (primarily Windows and Unix based). Enterprise server (OS/390) support is required, and training is provided where necessary. The candidate must be able to seamlessly move between computing platforms, and provide strong analytical and problem solving abilities on both the enterprise server and distributed systems platforms. This position provides client support in a remote setting utilizing approved remote access/administration tools, but may require travel to facilities as necessary. The Consulting Systems Engineer must possess the ability to work effectively on multiple concurrent projects. A demonstrated ability to utilize the Microsoft Office suite is required.

GENERAL RESPONSIBILITIES 

This person will be responsible for the client/server applications of the IT&S Imaging/Report Services team.

Responsibilities include:

• Provide support for Open Text VPOM and Vista Plus output management server based products

• Strong ability to diagnose and troubleshoot infrastructure (network, security, server, etc.) issues and coordinate resources required for resolution

• Able to assume full ownership and responsibility of incidents and issues through final resolution

• Ability to interpret functional design of products, including written definition and work flow processes

• Perform quality assurance and functional testing of software products and documentation and/or assist quality assurance analysts

• Work with technical writers to produce user documentation

• Assist in the development of curriculum and training materials

• Assist with and/or conduct training sessions as required

• Provide Level 2 & 3 customer support

• Provide after-hours on-call support

• Light application development and/or scripting responsibilities as required

• Able to resolve simple and moderate on-call issues without assistance

• Able to establish and meet target dates

• Participate in project and new initiative meetings as necessary. Represent the Report Services team, making recommendations and decisions on behalf of the team. Actively participates in meetings.

• Lead development and implementation/deployment projects involving multiple departments

• Able to build strong relationships within and outside department, including business owners

• Understands all supported applications and related interfaces

• Provide innovative solutions in support of process improvements, as well as the development and deployment of application systems

• Expected to multitask effectively

• Participate in project plan development

College graduate preferred

Qualified candidates must have 3-7 years of relevant work experience required

SPECIAL QUALIFICATIONS 

• Excellent communication skills – verbal and written

• Ability to communicate effectively to all levels of staff and senior management

• Thorough understanding of Microsoft Windows 2003/2008 Server

• Experience providing remote application and Windows Server support

• Experience working with report distribution systems (e.g., Open Text Vista Plus, Content Manager on Demand (CMOD) product line including the OnDemand and IBM Content Navigator (ICN) clients as well as related product offerings is preferred

• Strong knowledge of personal computer systems and Microsoft Office (or other similar productivity applications) is required

• Strong knowledge of web-based applications and architectures (e.g., IIS, WebSphere) is preferred

PHYSICAL DEMANDS/WORKING CONDITIONS 

• Prolonged sitting at a computer/CRT

• Light/occasional travel is required

• Standard environmentally-controlled business office setting

• Moderate telephone usage

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Consulting Systems Engineer opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.