Senior Manager, Maintenance - Bus

POSITION SUMMARY

Manages and directs the development, implementation, and monitoring of the Authority's Bus Maintenance programs within assigned area. Performs and reviews inspections and inspection logs, provides recommendations for preventative maintenance and modifications, and provides developmental opportunities for staff that promotes a culture of safety and meets department and Authority goals and objectives.

PRIMARY RESPONSIBILITIES

• Coordinates maintenance and preventative work plans for assigned area's maintenance services and activities.
• Coordinates a route's multiple shops maintenance activities, including daily reactive maintenance activities, by reviewing the Maintenance Management Information System (MMIS) and manpower availability to ensure buses meet and continue to meet Authority standards.
• Provides direction on preventive maintenance programs such as seasonal changes and makes necessary adjustments.
• Organizes managers and repairmen work activities and schedules accordingly. 
• Develops maintenance processes and procedures and administers and monitors programs, policies, goals, and departmental objectives to ensure consistency of interpretation. Develops methods to improve team workflow and processes. Administers managers' goals and performance reviews programs as well as Risk Management.
• Liaises with various internal and external departments on matters related to Bus Maintenance.
• Represents the route for various company-wide programs and initiatives such as Excel, CSI, and Material Management.
• Maintains close interaction with Bus Heavy Maintenance and Bus Engineering/Tech Service in order to communicate and resolve Bus Maintenance issues, Warrant Audits and trends.
• Supervises managers and repairmen scheduling, lost time and payroll issues, including interactions representatives from departments internally and externally.
• Reviews various reports such as Defect Reports, Repeater List, Productivity Reports and Material List, to ascertain trends and develop action plans for repairmen and managers for reactive and preventative maintenance work.
• Conducts safety inspections and disciplinary investigations to ensure a safe working environment and operating vehicle safety for Authority employees and customers.
• Conducts safety inspections of maintenance projects and garages to review progress, work methods, and compliance with applicable safety regulations. 
• Conducts safety inspections and audits within the garage, disciplinary investigations and interviews, and prepares recommendation for discharge and grievance responses. 
• Analyzes safety audits to ensure accuracy. Identifies opportunities for improving service delivery methods and procedures. Reviews with staff and coordinates plans to successfully implement improvements.
• Oversees staff development to ensure proper training and knowledge is attained to perform effective and safe work functions.
• Prepares reports on mentoring, employee morale, succession and innovation and passenger complaints.
• Reviews training session material and training bulletins for staff in proper maintenance and preventative procedures and techniques to ensure they meet Authority standards and industry best practices.
• Approves updates to work processes and process improvements and identifies opportunities to increase efficiencies and safety.
• Reviews all relevant performance and productivity reports, sets goals for staff, and executes performance improvement plans.
• Approves corrective action/discipline in accordance with the current Corrective Action Guidelines.
• Responds to the scene of service delays, unusual incidents, facility incidents, accidents, and unusual occurrences and provides oversight, direction, and incident management.
• Hires, trains, develops, monitors, and evaluates performance of staff.  Reviews and recommends personnel actions for approval. 
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

• Manager, Maintenance - Bus

CHALLENGES

• Keeping abreast of new developments and advancements within the field of Bus Maintenance.
• Implementing maintenance programs and initiatives that ensure efficiency and budget consciousness.
• Providing reliable rolling stock with a low frequency of defects in revenue service despite an aging fleet and stringent budgetary goals.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor's degree in Mechanical Engineering, Business Management, Transportation Planning, Public Administration, or a related field, plus five (5) years of  experience in vehicle maintenance and repair, of which one (1) year is in a supervisory or management role, or an equivalent combination of education and experience relating to this position.
• Experience in a transit environment preferred.
• Experience managing a large union staff preferred.
• Must possess a valid State of Illinois Driver's License.

PHYSICAL REQUIREMENTS

• Must be able to lift small to medium sized tools weighing up to 50 pounds.
• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Detailed knowledge and understanding of the scope and types of repairs, inspection and maintenance performed at the terminal/garage level required.
• Detailed knowledge of the principles, policies, and practices of vehicle maintenance programs.
• Detailed knowledge of shop and garage operations, equipment, maintenance practices and programs relative to the maintenance of vehicles, preferably buses.
• Detailed knowledge of applicable union contracts, the types of work performed by the union crafts, and the duties of skilled and unskilled field personnel.
• Working knowledge of environmental safety, chemicals, and waste. 
• Working knowledge of various trade contracts and unions.
• Strong organizational and management skills, necessary to define, develop, and evaluate objectives, standards, and performance levels.
• Strong organizational skills and attention to detail.
• Good managerial skills, necessary to competently plan, manage, and coordinate bus maintenance of assigned garages.
• Intermediate computer skills using basic office software applications,
• Ability to plan, review, assign, and evaluate the work of subordinate personnel.
• Ability to manage large scale, multiple projects.
• Ability to drive results by identifying and resolving significant problems within scope of responsibility
• Ability to deal professionally, courteously and tactfully with the public and coworkers.
• Ability to prepare clear and concise administrative and financial reports.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of Authority and departmental goals.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to interpret and apply Federal, State and local policies, laws and regulations.
• Ability to direct and supervise the work of managerial, professional, technical and clerical staff responsible for a large and complex maintenance program.

WORKING CONDITIONS

• General office environment.
• Required to travel to various CTA, vendor, and transit property locations.
• Frequently exposed to usual bus shop and garage conditions, e.g. noise, dust, grease, fumes, moving vehicle and energized machinery.
• On call 24 hours a day, 7 days a week.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related software.
• Vehicle maintenance tools, including electronic diagnostic devices and repair supplies.