Senior Manager, Learning And Development

Are you passionate about empowering employees to reach their full potential? Do you thrive in a dynamic and innovative work environment? If so, Rebel Convenience Stores is seeking a talented individual to join our team as a Senior Manager, Learning & Development.

About Rebel Convenience Stores:

At Rebel Convenience Stores, we are not just about convenience; we are about creating an exceptional experience for our customers and fostering a positive workplace for our employees. As a rapidly growing company with a commitment to excellence, we are looking for a Senior Manager, Learning & Development to lead our training initiatives and contribute to the continuous improvement of our team.

SCOPE

The Senior Manager is responsible for end-to-end development of all training & development solutions that will serve all employees across multiple businesses/regions. Responsible for developing and maintaining the employee learning functions to engage and grow a diverse 4,000+ employee workforce. They lead a team of training professionals across multiple regions who perform multiple functions on a project, including course facilitation and instructional design. They must be able to quickly assess audience demographics and identify the appropriate learning solutions to meet the business needs, including: instructor led, blended, experiential, media based, performance support, and other emerging technologies. This position collaborates and leads multiple Trainers within the learning organization, client representatives, and external learning industry partner.

RESPONSIBILITIES

• Evaluate the organization’s training needs, manage all training & development projects, and design and develop training programs for all regional areas to meet organizational goals.
• Responsible for the design, development, presentation and evaluation of employee and supervisor training programs designed for talent development and core employee training.
• Lead the design for all instructor-led training for the Company, providing oversight over the e-Learning platform, development of participant guides, exercises and job aids with the regional training specialists.
• Develop and administer a modern and engaging employee on-boarding and new hire orientation.
• Provide oversight and guidance related to the company performance management and succession planning process and work with corporate leaders to ensure integration and support.
• Collaborate with the training specialists to facilitate targeted worker safety training programs when necessary; including consulting with managers, supervisors, employees.
• Facilitate and deliver job skills training and certification program classes when necessary to ensure employee competencies in a variety of policies, procedures and systems are being met.
• Oversee the administration of new employee training requirements and ensure class completion records are updated and certifications are completed when necessary.
• Help identify professional development needs of the organization.
• Review existing programs for modern improvements and propose adjustments or introduce new course additions.
• Provides support and administration for the new hire on-boarding and orientation, organizational learning, learning administration, leadership development, career development and succession planning, and performance management.
• Ensures deliverables align with company strategies, goals and initiatives, including diversity and inclusion.
• Develops and implements development focused training plans for individual employees, supervisors, managers and select potential high performers.
• Conduct needs assessments with key business stakeholders and leaders within the organization.
• Participate in and coordinate projects with other departments throughout the organization, providing human resource management expertise and perspective.
• Assist in the development of company staff by providing support to increase employee engagement and enhancing the effectiveness of employees’ performance in the workplace.
• Partner with the Director of HR, training specialists, and senior management to develop and drive strategic workforce plans, processes and develop the workplace culture.
• Assists with various Human Resource projects as needed.
• Priorities change rapidly, so the ability to pivot quickly and effectively is an absolute requirement.
• Performs other related duties as required and assigned.

QUALIFICATIONS

• Bachelor’s degree with a focus in Human Resources/Organizational Development, Business Communication, Education/Training, Adult Education, Communications, Business or a related field is strongly preferred.
• 7-10 years of experience in with L&D in a mid-size or large company
• Proven experience as an L&D Manager, Training Manager or similar
• Experience managing direct reports in a divisional organizational structure preferred
• Current knowledge of effective Learning and Development methods
• Proficient in Learning Management Systems (LMS)
• Excellent communication and negotiation skills; sharp business acumen
• Experience in education/instructional design with the ability to develop instructional materials for multiple delivery methodologies.
• Previous experience in a Retail environment preferred.
• PHR, SHRM-CP, ATD, CPLP or similar, related professional certification preferred.
• Experience designing and building training programs and providing oversight of talent development initiatives.
• Expert facilitation skills, with the ability to effectively engage and coach various levels of the organization.
• Strong project management skills with the ability to manage multiple projects and initiatives concurrently.
• Requires the ability to consult with all levels of the organization to identify/define training solutions for business needs.
• Experience in training, development, learning capacity, or related functions with knowledge of methods for curriculum and instructional design, multimedia training and adult learning theories.
• Ability to build relationships with employees at all levels of the organization including senior leadership.
• Must have excellent communication, organization and time management skills, writing proficiency and the ability to work independently with minimal supervision while exercising good judgment, initiative and problem-solving skills.
• Strong skills in utilizing computer systems and software are a must, with the ability to continuously learn new software applications.