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Form of workDescription:
This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets. This role is also responsible for communicating business goals and objectives to the team.
Essential Responsibilities:
Essential Responsibilities:
- Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.
- Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Manages information relevant to forecasting business's future technical and operational information needs.
- Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
- Manages business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies.
- Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Manages the implementation of technology or business process integration plans.
- Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
- Manages systems and business process activities.
- Provides support to senior leadership by providing information regarding business and technology issues.
- Leads and coordinates inter- and intra-departmental systems integration activities.
- Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
- Manages resources to ensure deliverable due dates and requirements are met.
- Manages operational performance reports within and across business functions or areas.
- Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
- Tracks annual IT staffing, purchasing and operations and capital budgets.
- Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
- Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
- Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
- Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
- Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
- Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
- Manages technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives.
- Manages initiatives in alignment with other National initiatives.
- Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
- Manages the physical security, infrastructure, network, application controls for designated department or area.
- Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
- Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
- Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
- Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.
- Manages information relevant to forecasting business's future technical and operational information needs.
- Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
- Manages business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies.
- Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Manages the implementation of technology or business process integration plans.
- Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
- Manages systems and business process activities.
- Provides support to senior leadership by providing information regarding business and technology issues.
- Leads and coordinates inter- and intra-departmental systems integration activities.
- Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
- Manages resources to ensure deliverable due dates and requirements are met.
- Manages operational performance reports within and across business functions or areas.
- Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
- Tracks annual IT staffing, purchasing and operations and capital budgets.
- Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
- Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
- Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
- Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
- Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
- Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
- Manages technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives.
- Manages initiatives in alignment with other National initiatives.
- Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
- Manages the physical security, infrastructure, network, application controls for designated department or area.
- Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
- Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
- Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
- Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.
Additional Note:
Under the Director of Laboratory Informatics, this position is responsible and accountable for the day to day operations of the Laboratory Informatics department as a System Manager subject matter expert, regulatory, billing and compliance process expert as related to the information systems, and staff oversight. They will also serveas a subject matter expert for the relationship between lab information systems and other systems such as HealthConnect, Public Health reporting, external reference labs and KP regions outside of Southern California. The candidate must demonstrate strong verbal and written communication skills to create SBARs and present to high level executive and physician groups.
Minimum Qualifications:
- Minimum two (2) years management experience.
- Bachelor's degree in Business Administration, CIS, Mathematics, or related field and Minimum eight (8) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Preferred Qualifications:
- Two (2) years managing operating or capital budgets.
- Three (3) years experience in capacity planning, demand management, and workforce planning.
- Three (3) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).
- Three (3) years experience managing cross-functional project teams.
- Five (5) years experience in business case development and analysis.
- Three (3) years experience managing vendor relationships, including contract negotiation and management.
- Four (4) years experience working for a health care organization.
- Four (4) years experience working for an IT organization.
- Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
- Five (5) years consulting experience in clinical administration.
- Five (5) years consulting experience in health plan administration.
- Master's degree in Business Administration, CIS, Mathematics, or related field.
- Accredited process certification (e.g., Six Sigma, Lean IT).
- PMI certification.
- Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification.
Work location will be split between two offices:
Chino Hills Lab, Chino Hillsand Sherman Way Lab, North Holllywood.
