Senior Manager, Digital Communications, Public Affairs (Hybrid)

senior manager, Digital Communications, Public Affairs 

From the beginning, Starbucks set out to be a different kind of company. One that not only 

celebrated coffee and the rich tradition, but also brought a feeling of connection.  

At Starbucks, we believe in balancing profit with purpose and the pursuit of doing well by doing good. With more than 450,000 partners (employees) around the world, we're on a mission - With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection. We have high aspirations for the future and securing the best and the brightest for our stores and support centers is a critical element to achieving our goals. 

This senior manager plays a strategic role enhancing the partner (employee) experience by creating innovative internal and external communications that help drive culture, belief systems and engagement. For this position, we are looking for a Seattle-based leader who is ready to orchestrate Digital Communications strategies on multiple platforms - with partners as a core audience - and ensure relevant communications across the company. This role serves to support and advance Public Affairs through a multi-channel and multi-audience approach, grounded in the company's corporate and brand narratives.This work will help connect every retail and non-retail support (non-store) partner to their Starbucks Experience This role works across functions to align on consistency in messaging and impact, with success measured, in part, through the effectiveness of communications efforts, including to the company's reputation as well as morale among internal store and Starbucks Support Center partners.   

Are you experienced in developing and organizing narrative and multi-stakeholder platform? Are you skilled in storytelling for impact?Are you digitally savvy and comfortable driving social media platform programming? Do you have a demonstrated ability to design and execute tactical programming relative to corporate strategy?Are you a detail-oriented leader who is prepared to learn and grow in a team of communications professionals?  

As a senior communications manager, you will...  

       Create and drive Digital Communications strategies that map channel and content development to stories that share the Starbucks mission and values.

       Develop a center of Digital Communications excellence with processes to match and analytics that clearly demonstrate impact.   

       Cultivate and grow engaged partner audiences on digital channels on a global scale. 

How You'll Make an Impact: 

As a senior manager, you'll be leading a team responsible for organizing, orchestrating and executing Digital Communications strategies. To be most effective, you will need to partner with your Public Affairs colleagues, agency partners, and key stakeholders across the company.In this role, you will: 

Be responsible for the organization, orchestration and execution of a strategic communications agenda across a multi-stakeholder, multi-channel platform; 

Be skilled in quickly developing plans and presentations to bring clarity, confidence and connection between a top leader and the global business, brand and communications strategies of the company; 

Write social media copy and similar forms of materials for a top executive in their voice; 

Advance the company and Public Affairs team culture through listening, inclusion, transparency, empathy and action 

How that Comes to Life:

Listening and engaging with curiosity to define clear goals and outcomes; 

Developing internal and external communications and engagement materials to prepare this senior leader for multi-stakeholder engagements in close partnership with business unit and PA audience and channel strategy leaders. 

Short form writing  

 Forming strong, collaborative relationships with agency team and key support partners across the company to support communications strategies that support our leaders' top priorities. 

Demonstrating in-depth knowledge of partner, media and investor as well as digital landscape as it relates to the brand and competitor set; 

Apply forward thinking and research skills to shape communications that are most relevant for key stakeholder groups; 

Embodying Starbucks values and ensuring they're reflected in all of our communications 

What You'll Need: 

Organization skills 

Agility 

A passion for leadership. 

Critical thinking capabilities. 

A disposition to work with urgency in a fast-paced environment in which every day is unlike the last. 

Schedule flexibility and availability for critical after-hours assignments. 

Proven ability to establish trusted relationships at all levels of the organization 

Stellar written and verbal communication skills - particularly the ability to decode corporate speak and write clear and persuasive "human" content that engages a wide range of stakeholders. (Please submit various writing samples with your application.) 

Desire to take initiative in leading projects and presenting new perspectives. 

A solid grasp of narrative, awareness of audiences, exceptional attention to detail, and are a forward-thinking team player who works collaboratively. 

Demonstrated people management experience. 

We'd love to hear from people with... 

Corporate communications leadership, preferably seasoned in external communications at a multi-unit retailer and/or an agency (7 years) 

Working in highly matrixed teams (2 years) 

Demonstrated ability to apply general business knowledge and experience in a complex, fast-paced global environment 

Demonstrated ability to develop and lead execution of effective communication programs (internal and external) across the enterprise 

Ability to collaborate effectively with colleagues, agencies and partners across the organization 

Ability to work in a team and influence others 

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.