Senior Manager, Customer Retention Strategy

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Senior Marketing Manager, on the Customer Strategy Team (Revenue, Retention, & Loyalty), will lead a team responsible for developing and implementing offers and programs which promote Retention, Revenue, EBITDA, & NPV, while balancing short-term and long-term company objectives with customer experience. The Senior Manager will work with multiple teams across T-Mobile to ensure the successful implementation of highly visible corporate initiatives.

Job Responsibilities:

• Drive multiple major enterprise churn reduction workstreams
• Define targeted offers, audiences, and cohorts (device, rate plan, service, and reactive save)
• Lead team responsible for managing a $100M+ annual base marketing budget
• Strategize and implement large scale base initiatives to achieve Churn, AAL, and up-sell metrics
• Define targeted offers (device, rate plan, service, and reactive save)
• Partner cross-functionally across the enterprise to identify, launch, and track large scale opportunities based on business, customer, and market insights within clearly defined operating principles
• Present to, collaborate with, and influence senior leadership up to the SVP level
• Manage multiple priorities in a fast paced and changing environment
• Manage business performance including tracking of results & contingency planning

Experience & Qualifications:

• 10+ years of experience in Analytics, Finance, Marketing Strategy, Pricing, Corporate Strategy, Consulting, Category Management, Data Science, Research Science, Statistics, or similar quantitative type role, with progressive responsibility
• Proven ability to influence senior leadership
• Strong business & financial acumen
• Ability to influence, lead, and coach cross functional teams
• Portfolio management experience a plus
• Bachelors or Masters degree preferred with major in quantitative field (e.g. Research Science, Data Science, Engineering, Mathematics, Statistics, Finance, Actuarial Science, Accounting, Analytics, Predictive Analytics); alternatively 5+ years’ experience plus PhD in Research Science, Mathematics, Statistics, or Predictive Analytics

Knowledge, Skills and Abilities:

• Ability to lead a team and planning cycle in fast paced and highly competitive industry with collaborative approach
• Strong communications skills by presentation, written and verbal methods
• Experience in defining and executing go-to-market strategies
• Knowledge of financial drivers, experience in managing return on investment objectives, ability to develop high level financial models and review quarterly forecasts and budgets
• Ability to influence, lead and coach cross functional teams and champion new concepts and ideas

• At least 18 years of age
• Legally authorized to work in the United States

Washington Pay Range : $153,700.00 - $207,900.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.