Address
Form of workGreater Good Health provides nurse practitioner-led primary care services, designed specifically for seniors enrolled in Medicare. Across the United States, the 65+ population continues to increase rapidly, while at the same time, the number of physicians focused on primary care is declining significantly. In fact, by 2030 it is expected that the shortage of PCPs will reach over 120,000. Founder & CEO Sylvia Hastanan created Greater Good Health to expand primary care access and build a new system that supports the needs of both Nurse Practitioners and patients, leading to a greater, healthier existence for everyone.
Job Overview
Reporting directly to Greater Good Health's Senior Director of Clinical Operations, the Senior Manager in Clinical Operations leads the implementation and daily operations of GGH's embedded services with strategic customers. The role will be responsible for running the operations of white-labeled clinical programs designed specifically to support GGH's clients' patients, as well as the management of the remote clinical workforce The role will have direct supervision of a pod of up to 15 Nurse Practitioners.
Objectives and Responsibilities - Oversight and accountability of clinical programs for a specific patient population
- Programs might includeannual wellness visits, readmission prevention programs, and complex care management where GGH NPs provide care to clients' patients
- Direct interfacing with the client: account management, client service, reporting, expansion, implementation, troubleshooting, project management, playbook authoring
- Accountability of the budget, finances, P/L performance, and related KPIs of the market
- Optimize operations: find ways to work smarter, not harder, simplify lives
- Help GGH scale: create sustainable and repeatable processes so GGH can stand up operations in new markets quickly
- Participate in strategic company-wide initiatives as part of the GGH leadership team
- Promote and achieve excellent patient care and patient experience
- Drive GGH's culture, mission & values across the market
- Complete ad hoc projects as they relate to Clinical Operations
- 5+ years in health care, preferably with provider/plan experience
- Experience leading and managing multi-level organizations (e.g., national vs regional; centralized vs de-centralized)
- Experience in roles managing teams of people, preferred to have experience managing clinicians (physicians, nurse practitioners, etc.)
- Proven track record of success in health care operations & achieving operational and growth goals
- Aligns with GGH's mission & core values
- Ability to partner across GGH lanes to complete workstreams and meet key deadlines
- Excellent communication/presentation skills, project management rigor, process oriented, and collaborative nature
- Highly motivated, organized, self-starter, and trustworthy
- Expert user of Microsoft tools: PowerPoint, Excel, Word
- Bachelor's degree
- Master's preferred
PI231301834
