Senior Fraud and Claims Operations Representative

About this role:
Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions.
• Provide feedback and present ideas for improving or implementing processes and tools within Fraud and Claims functional area.
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses.
• Provide subject matter knowledge and interpretation of procedures to less experienced staff.
• Interact with Fraud and Claims functional area on a wide range of information as well as with external customers.

Required Qualifications:

• 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ month(s) of fraud claims or prevention experience.
• 6+ month(s) of banking experience with ADCC (ATM/Debit Card) Signature Card Claims.
• Knowledge and understanding of Wells Fargo Disputes Automated Tracking (DAT) application, CIV, Hogan, VISA, Mars, ETRAN.
• Knowledge and understanding of regulatory compliance requirements surrounding Regulation E.
• 6+ month(s) of banking financial operations experience.
• Experience with ATM, PIN/Dual debit card claims.
• Knowledge and understanding of VISA operating rules and chargeback guidelines.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Ability to research, analyze and determine a course of action for financial transactions.
• Excellent verbal, written, and interpersonal communication skills.
• Intermediate Microsoft Office skills.

Job Expectations:

• Training schedule is 8:30AM-5:30PM EST, Monday-Friday for 6 weeks.
• Work schedule after training will be 8:30AM - 5:30PM EST, Monday-Friday.

Position Location:
7711 Plantation Rd, ROANOKE, VA 24019
This position is not eligible for Visa sponsorship
Posting End Date:
17 Dec 2023
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.