Senior Fraud & Claims Operations Representative

About this role:
Wells Fargo is seeking a Senior Fraud & Claims Operations Representative as part of Consumer & Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
• Provide subject matter knowledge and interpretation of procedures to less experienced staff
• Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

• 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to make timely and independent judgement decisions while working in a fast-paced and results-driven environment
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to navigate multiple computer system windows, applications and utilize search tools to find information
• Ability to work effectively, as well as independently, in a team environment
• Intermediate Microsoft Office skills
• General ledger experience
• Outstanding problem solving and decision-making skills
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Experience with ADCC (ATM/Debit Card Claims) ATM/Pin & Dual Fraud claims management
• Knowledge and understanding of VISA operating rules and chargeback guidelines
• Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.