Senior Engineer - Teams Voice

DGR Systems is looking for a Sr. Engineer/Architect with a specialized focus on Teams Voiceat the Enterprise level to join our highly competent team. This individual will work with clients, partners, engineers, and sales teams to help ensure clients are selecting, designing, implementing, and integrating modern technology solutions into their Enterprise environments.

Additionally, this individual will help further develop and drive DGR Systems internal methodologies and approaches for how we deliver various services within this space. This position requires a highly motivated individual, has extensive IT consulting experience, an in-depth knowledge of Microsoft technical solutions and how they are migrated and deployed. The ideal candidate is client-focused and has excellent communication and presentation skills.

Responsibilities

• Maintain expert-level architect knowledge of the following:

• Teams Voice
• Teams Call Routing
• Teams Voice Migrations
• Teams Meeting Room devices
• Teams Phone Systems
• Teams Calling Plans
• Microsoft 365 Tenancy
• Microsoft 365 Security Solutions
• Exchange, SharePoint are a plus
• Provide solution consulting to clients in a variety of solutions including but not limited to migrations (M365 Tenant to Tenant and Other Messaging to M365), VoIP provider integrations, and integrations with on-premises voice systems.
• Provide consultative technical thought leadership for pre-sales activities including workshops, licensing analysis, and technology roadmap development while advising clients to make informed decisions.
• Continuous evaluation, development, and deployment of migration methodologies and processes to refine/define approaches to existing and new work product offerings.

• Deliver high-quality work in both large-scale project environments and smaller, single-staffed engagement models.
• Manage escalation internally to ensure appropriate servicing of client needs.
• Understand client requirements and business objectives.
• Assess and communicate risks associated with technology-related investments and purchases.
• Design IT systems ensuring the right architecture and functionality.

• Support new technology implementation.
• Train technical staff on new and existing IT systems.
• Produce detailed-level technology plans and documentation.

Why DGR?

DGR Systems helps solve the most complex business and operational challenges for their clients. Our team of top-level industry experts takes an innovative and straightforward approach to consulting, design, deployment, and ongoing Assurance Services to meet client needs.

At a glance, DGR Systems was founded in 2009 in Tampa, Florida and provides full-service solutions in the areas of Modern Workplace (Endpoint Solutions, Collaboration), Security (Identity and Access Management, Zero Trust, Information Protection) Modern Infrastructure and Cloud, and Applications (Collaboration Apps, SQL Reporting, Power Platform). With an impressive depth of experience across the Microsoft technology solution stack combined with our focus on integrating solutions from multiple leading vendors, we help organizations design and execute against their most challenging digital transformations. At DGR Systems, our culture is built around one simple standard: Excellence is our Baseline - and we deliver on that standard with every client, every day.

Core Values

DGR Systems core values are an essential and enduring tenant of our organization. They are a small set of timeless guiding principles describing who we are, how we treat people and how we run our business.

• Passion - Love what you do and make it evident through your approach to your work and the attitude you display.
• Ownership - Be accountable for outcomes. Take initiative to start and move things forward to make something better.
• Integrity - Do the right thing. Always. Every time. Without exception.
• Navigation - Find solutions to problems. Evolve, adapt, and embrace change around you for tomorrow will be different than today.
• Teamwork - Be approachable and engage with the team around you constantly. We win or lose together.

Requirements

• 6+ years of practical hands-on expertise in Microsoft solutions supporting all-level clients in diverse IT service environments
• Preferred 2 years of experience as an Architect supporting Enterprise-level clients in large, diverse IT service environments
• Proven experience as an IT Consultant and Technical Architect
• Enterprise-level architecture and design migration experience a preferred
• Experience with Third-Party migration tools is a plus (Quest, Binary Tree, BitTitan, etc.)
• Experience in project delivery methodologies at the Enterprise level
• An analytical mind with problem-solving abilities
• A team player with excellent communication and presentation skills
• Client service orientation
• Interpersonal skills
• Professional certifications (e.g. MCSE) are an asset
• Maintain a current understanding of the IT marketplace for related technologies

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Training & Development
• Work from Home Program
• Wellness Resources

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.