Senior Documentation Management Specialist Remote

AdventHealth Corporate

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Full-time; Monday-Friday

Job Location : Remote

The role you’ll contribute:

The Senior Document Management Specialist is part of a Centralized Payment Posting team responsible for payment posting activities for the majority of AdventHealth services provided. These activities include posting insurance and patient payments, managing patient refunds and credit balances, patient and insurance correspondence, reconciliation, and other miscellaneous functions. AdventHealth services included in the Centralized Payment Posting activities are hospital, physician, urgent care, home health, hospice, among others.

The Senior Specialist is responsible for analyzing escalated documents to enable accurate and timely execution of file scanning and indexing, leading Document Management Specialists through Onboarding activities including training, and reporting analysis details of correspondence received to Supervisor and Manager.

The value that you bring to the team:

• Analyze documents escalated by Document Management Specialists and received from third parties and patient and payer lockboxes.

• Using professional judgment, appropriately decision the routing and document retrieval needs of correspondence. Resolution to include assistance with scanning, document typing, indexing and workflow routing within the patient accounting system and sharing with other departments for special processing.

• Responsible for escalation of issues essential to Productivity and Quality audit checks performed by Supervisor and Manager, of documents scanned by Document Management Specialists, identifying errors, and assisting to determine the cause of the errors.

• Lead Document Management Specialists through Onboarding activities including daily task training, as well as support the Supervisor with daily support and task monitoring.

• Assist Supervisor with daily assignment preparation, including the download and split of Correspondence batches from lockboxes requiring manual review.

• Contact payors and other third parties when additional information is necessary to address a question on correspondence.

• Perform effectively in fast-paced environment and demonstrate strong problem-solving skills

• Achieve and maintain performance consistent with requirements for productivity, quality, and service levels

• Develop and maintain productive team-oriented relationships through individual contacts and group meetings

• Achieve superior customer satisfaction by embracing and exemplifying the AdventHealth service standards

• Perform other duties as assigned, and be available outside of normal business hours for occasional support needs

The expertise and experiences you’ll need to succeed:

• High school diploma or equivalent

• Minimum one year of experience managing files and documents or operating in an administrative role

• Minimum 6 months of experience in healthcare revenue cycle

Preferred Qualifications:

• Experience with document management systems such as: OnBase, Kofax, ImageNow, OneContent, etc.

• Experience with EMR systems such as: Epic, Cerner, NextGen, etc

• Experience with insurance plans (e.g. Medicaid, Medicare, Blue Cross, Aetna, Cigna, etc.)

• Medical terminology, knowledge of insurance and reimbursement procedures

• Basic understanding of Epic patient accounting system

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Accounting/Finance

Organization: AdventHealth Corporate

Schedule: Full-time

Shift: 1 - Day

Req ID: 24010664

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.