Senior Director, Payments Intelligence

Title:Senior Director – Payments Intelligence

Location: Remote - USA - with up to 20% travel

Reports to: Vice President and General Manager – Financial Services

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

The Role:

This is a key role in the Payments Practice within the Financial Services Intelligence Group, with a focus on POS (point of sale), digital wallets, P2P, BNPL and debit cards. The preferred candidate will collaborate with J.D. Power team members and clients to drive performance improvement solutions at payments companies throughout North America. As a trusted adviser to leading payments firms, the successful candidate will be a dynamic force for change serving to identify mission-critical issues and deliver solutions that make a meaningful difference for our clients and the industry.

The Impact You Will Have in This Role:

This agent of change will be a positive influence within payments companies and for the industry more broadly. In this role, you will identify improvement opportunities instrumental to firms competing effectively in a rapidly evolving payments industry. Your entrepreneurial spirit will be encouraged, and you will have the opportunity to achieve exceptional results as part of a collaborative and high energy team.

What You'll Be Doing in This Role:

• Work closely with senior management at payments companies to identify and implement improvement opportunities through analysis and interpretation of customer experience benchmark studies, deep dive surveys and ongoing voice of the customer feedback programs.
• Develop findings, insights and recommendations for payments companies based on in-depth customer satisfaction surveys.
• Deliver in-person presentations to senior executives at payments companies.
• Present payments thought leadership through articles, webinars and at conferences.
• Support business develop efforts, including scoping potential sales opportunities, attending meetings, and assisting with sales proposals.
• Identify and pursue opportunities to provide needs-based solutions to clients.
• Work with J.D. Power colleagues and customer to create new surveys and update existing surveys.
• Remain in front of payments industry changes, seek client feedback, and chart J.D. Power's course as a leader in payments industry insights.
• Travel required.

Qualifications of this Role:

• Minimum 10 years of payments industry or related experience.
• Background in customer experience preferred.
• Strong presentation skills - experience presenting to internal and external audiences.
• Ability to translate data into a story.
• Strong writing skills, including articles, whitepapers and research reports.
• Proficient in PowerPoint, Excel and data analytics tools.
• Bachelor's Degree from a college or university.
• Ability to travel up to 20% - US and Canada

The Hiring Manager says:

"I'm looking for someone who is self-directed and can make an immediate impact on our business. I'm looking for someone excited about the opportunity to work with payments companies throughout North America."

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time off Matters

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only 'favorite' we have is the truth.

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.

Team Driven -At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

#REMOTE
#USA