Senior Director, Partner Success, Audience Solutions

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Role in Brief:

Senior Director, Partner Success, Audience Solutions

The Senior Director, Partner Success works across Enroll360 leadership and is accountable for the success of our partners in achieving their enrollment goals, Strategic Leader performance and growth, as well as partner retention and revenue growth resulting from satisfied long-term partnerships and growth achieved via cross-sells and upsells.  As a leader in the division, this role integrates/aligns/implements Partner Success strategies with all parts of our business, helps develop pricing strategies, offers guidance on the marketing innovation roadmap, executes company’s partner engagement strategies through consultative development of Partner Success team, and acts as a senior-level contact for partners and stakeholders throughout the marketplace.

The role requires strong management and coaching skills as well as highly proficient consultative and commercial talents. The ideal candidate will have broad higher education industry and institutional knowledge plus senior-level partner and team management experience in a complex growth environment.

The role is open to remote candidates in the continental United States. Some travel to facilitate the building of partner relationships and the deep understanding of marketplace needs is required.

Primary Responsibilities: 

Revenue Management

• Drive strong partner results across the portfolio by leveraging EAB Audience Generation and Direct Admissions assets to create and oversee strategies that are highly effective as well as by consulting carefully with important partners to ensure results are as strong as possible
• Deliver outstanding partnership renewal rates from assigned portfolio – accountable for assigned Partner Success Managers meeting targets for profitable partner retention and revenues, market share, and other key financial performance objectives
• Actively serve and manage key partner relationships, specifically forging rapport trust with senior level administrators
• Oversee the process of collecting and organizing analytical data related to revenue and product ROI. 
• Monitor market trends across programs and drive product strategy by acting as a voice of the market and thought partner to broader leadership.
• Forecast, track and communicate key partner account and team metrics
• Create and demonstrate partner results that improve each individual Partner Success and return on investment, leading to persistent and growing partner relationships
• Be active in the higher education industry and stay abreast of partners’ businesses and firm’s competitors to inform our competitive positioning in the marketplace

Leadership & Management

• Oversee assigned Partner Success Manager team and guide the strategic vision, growth and scale, including recruiting and building top talent through effective leadership and talent management practices
• Provide leadership throughout Partner Success Manager and Strategic Leadership teams while fostering a culture of service, accountability, professional development, and high-performance
• Develop Partner Success Manager team to deliver world-class consultations, presentations and demonstrations to prospects, partners, and internal business leaders
• Fosters collaboration inside MES (across departments and divisions) to ensure implementation of partner-based strategies and solutions
• Collaborate with sales and marketing teams to maximize partner outreach and acquisition activities
• Champion functional change initiatives and remove obstacles impeding constructive organizational change

Basic Qualifications: 

• Bachelor’s degree in Business Administration, Sales, or relevant field
• 8+ years highly successful client management experience, including 4+ years managing teams
• Proven business acumen, planning and execution skills
• Financial acumen and related skills such as budget planning, pricing strategies, client/revenue forecasting models
• Demonstrated track record of successfully retaining clients and growing relationships and revenues via cross-sell and upsell strategies
• Effective client communications skills and experience providing clients proactive leadership and consultative insight on short- and long-term strategic decisions
• Proven ability to effectively manage highly visible and influential relationships throughout the industry, partner institutions, and all levels of an organization
• Ability to work well in a highly matrixed organization and develop highly collaborative relationships
• Effective people leadership skills with successful track record of attracting, optimizing and retaining talent
• Willingness to travel approximately 10% of time

Ideal Qualifications:

• Advanced degree
• Direct response marketing and higher education experience
• EAB institutional knowledge and experience
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Benefits:

• Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.
• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) retirement plan with company match
• 20+ days of PTO annually, in addition to paid firm holidays
• Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
• Paid parental leave for birthing and non-birthing parents
• Phase Back to Work program for employees returning from parental leave
• Infertility treatment coverage and adoption or surrogacy assistance
• Wellness programs including gym discounts and incentives to promote healthy living
• Dynamic growth opportunities with merit-based promotion philosophy
• Benefits kick in day one, see the full details here.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.