Senior Director, Global & Amer Operations Salesforce Innovation Center (Sic)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Department Description:
Leaders from the world's most respected brands trust Salesforce to solve today's digital imperative and uncover tomorrow's potential. The Salesforce Innovation Center (SIC) brings our top executives and experts together with C-suite customers to partner on the path ahead. We design strategic, customer-centric discussions that reimagine what's possible, inspire change, and enable companies to work smarter, collaborate better, and build deeper relationships.
Role Description:
The role of the Sr. Director will be to build and manage the Global and AMER operations for the Salesforce Innovation Center (SIC). This team will be responsible for implementing a global governance model across our 9 global SIC Centers, leading the infrastructure, systems, tools, processes & content strategy. This individual will be responsible for leading a team and partnering with various internal and external teams to ensure the success and growth of the global infrastructure and programs. They will lead the team to build a newly formed function, drive global alignment and partnership with cross functional team members. This position requires strong analytical, organizational and coordination skills and the ability to communicate to and work with executive management, sales leadership and other key collaborators to ensure the success of these engagements in this dynamic & fast-paced environment. You will have experience in building scalable programs and demonstrate the ability to drive cross-functional alignment.
This is a unique opportunity to build a global program from the ground up; drive global alignment, consistency and scale!
Responsibilities:

• Launch, manage & ensure the success of the Global team
  
  • Lead the team to design and implement a new governance model to ensure the alignment of Global SIC Teams, internal regional leadership, REWS (Real Estate Workplace Services) and BT (Business Technology).
  • Build alignment to create a global tiering model for our Centers and Global V2MOM with cross functional partners.
• Lead the team to drive Global Alignment and Partnership:
  
  • Create a Global SIC steering committee of "power users" and sales leaders, providing feedback and direction on program initiatives, updates, and obstacles.
  • Develop a process to use customer feedback to find opportunities for program improvement across the globe, and determine the proper prioritization.
  • Create a north star - consistent and differentiated SIC brand story and promise - that can be used to inform global SIC marketing materials, internal process improvements, and end-customer experiences.
• Drive Operational Excellence, Tools and Systems Innovation for the SIC:
  
  • Lead the Global team to set the strategic direction, and make necessary updates, to the SIC Object and internal tools and partner with BT (Business Technology) on the product roadmap to drive innovation and meet business demand
  • Oversee the "rhythm of the business" reporting on global metrics, CSAT scores, processes and tools to empower regional team's self-service
  • Provide a framework for a differentiated, high quality, demo experience within the SIC by partnering with internal demo teams, BT (Business Technology), and creative services. Enable and empower regional teams to replicate across the globe.
• Create Global Consistency:
  
  • Create the global communication assets necessary for a premium sales program, including field marketing and enablement, customer communications, and SIC standard process playbooks
  • Be the steward of the global Discussion Leader (DLE) program, by creating & innovating current DLE systems and tools
  • Ensure alignment and consistency across regional SIC teams and global Salesforce events.
  • Package programs and offerings, work w/ cross functional teams to create global offerings, customer journeys & regional playbooks.

Job Requirements:

• 15+ years of relevant professional experience
• Experience leading and inspiring a team
• Able to effectively establish rapport, credibility, and influence across all levels and departments both internal and external
• Ability to use data and analytics to drive decision-making as well as a consistent track record of setting and delivering against measurable marketing metrics

Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For New York-based roles, the base salary hiring range for this position is $210,400 to $320,800.
For Washington-based roles, the base salary hiring range for this position is $192,800 to $294,100.
For California-based roles, the base salary hiring range for this position is $210,400 to $320,800.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.