Senior Director, Developer Experience

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Job Title:Senior Director, DT Developer Experience
Organization: DT Emerging Technology Group
Company
Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do.
Emerging Technology Group
Emerging Technology Group (ETG) is an IT research & development organization that drives innovation through experimentation on Now Platform, and exploration of new technologies.
What our team values:

• Being humble and having each other's backs
• Learning new things and sharing expertise with each other-by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session
• Producing high quality work, we're proud of, and not taking shortcuts
• Having fun-we like to joke around, eat lunch together, and even hang outside of work
• Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

About the Role:
We are looking for a passionate and visionary leader to spearhead our Developer Experience (DevX) strategy, driving the development and execution of products, projects, and programs shaping the future of creators on the ServiceNow platform. As the Senior Director of Developer Experience, you will be responsible for shaping our DevX strategy, fostering a vibrant developer community, and ultimately making it easier and more enjoyable for developers to build on our platform.
Responsibilities:

• Lead and manage the DevX team: Build and empower a high-performing team of engineers, product managers, and designers focused on creating exceptional Developer Experiences.
• Develop and execute DevX strategy: Define the vision and roadmap for DX, aligning it with overall business goals and ServiceNow platform capabilities.
• Product Ownership: Oversee the development and lifecycle of DevX products, including APIs, SDKs, developer tools, and documentation.
• Community Engagement: Foster a thriving developer community through events, programs, and active communication channels.
• Technical Leadership: Provide technical guidance and expertise to internal teams
• Metrics and Measurement: Establish and track key metrics to measure the success of DevX initiatives and inform future strategic decisions.
• Collaboration: Partner with cross-functional teams, including product, engineering, marketing, and sales, to ensure a seamless Developer Experience.
• Stay at the forefront of DevX trends: Continuously research and evaluate new technologies and trends to keep our DevX offerings at the leading edge.

Qualifications
Qualifications:

• 12+ years of experience in software development and engineering leadership experience, preferably with experience in the ServiceNow platform.
• Proven track record of leading and managing high-performing teams.
• Strong understanding of Developer Experience best practices and principles.
• Experience in product management and/or program management.
• Excellent communication, presentation, and interpersonal skills.
• Passion for building and fostering developer communities.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced environment.

Bonus Points:

• Experience with building and scaling developer tools and platforms.
• Experience working with open source technologies.
• Active participation in the ServiceNow developer community.
• Strong understanding of cloud-based technologies and architectures.

For positions in the Bay Area, we offer a base pay of $216,700 - $379,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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