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Form of work
SalaryCommunity Phone
Community Phone’s simple mission is to make the phone more powerful, one call at a time. Our customers include tens of thousands of small businesses and consumers. They choose us because we are the only reliable and flexible desk phone provider on the market. And because our customer support is unmatched. Magic begins when our customers (literally) plug in their phones – our business customers hit growth milestones and our consumers connect with their family members seamlessly.
As a Y-Combinator graduate, we’ve achieved product market fit and are growing our team, which is spread across 15 countries and even more time zones.
About the role
As our Senior Data Analyst, you will be a key leader on our product team. Our tens of thousands of customers conduct millions of phone calls to hundreds of thousands of recipients every month. You will dive into our customer usage data and product analytics to uncover insights into how we can better serve our customers and the market. You will play two important roles: 1. You will be responsible for reporting on our product’s usage and other trends and 2. You will be the strategic voice of data on the product team, asking questions that others have not yet considered. You will help us scale our product so we’re in a position to support 100,000+ customers.
You will…
Analyst millions of events (including customer calls, support tickets, etc.) to form hypotheses for our product team about how we can better support our customers and drive additional revenue
Ask novel strategic questions about our usage data, rather than only building reports as requested
Building dashboards for members of the product team
Knock down doors in other departments, particularly RevOps, to ensure data is being collected properly
You are...
Experienced with 5+ years of business intelligence or data experience
Fluent in SQL, Excel/Google Sheets, Mixpanel/Amplitude, Tableau, and Python
Collaborative and enjoy working with multiple teams
An Excellent Communicator with native or close to-native English skills
Results-driven and enjoy a fast-paced environment. Startup experience is necessary.
Passionate About Learning open to new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed
Community Phone Culture
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
