Senior Customer Service Manager

Customer ServiceManager

Nine Stars Group USA Ontario, CA, USA

Benefits Offered

401K, Dental, Medical, Vision

Employment Type

Full-Time

We are seeking a Customer Service Manager to join our team! Customer Service is the heartbeat of our company. We depend on our Customer Service department to serve our customers and fulfill our promise of reliability. You will be responsible for managing and participating in the helping of end consumers by providing product and service information and resolving technical issues.
Responsibilities:

· Schedule Team of Customer Service Representatives to maximize coverage

· Handle customer inquiries via telephone and email

· Provide information about the products and services

· Help customers resolve product issues and concerns

· Develop and maintain a knowledge base of the evolving products and services

· Summarize key issues for company to take action on

· Replying to questions, reviews, etc.

​Qualifications:

· Previous experience in managing people

· Previous experience in Customer Service

· Positive and professional demeanor

· Excellent written and verbal communication skills

· Must be proficient on MS Office - Word, Outlook, and Excel

Location and Hours:

On-site in Ontario, California

Monday to Friday - Dayshift

About Nine Stars:

Beginning with one factory in 1988 and opening a second factory in November 2020 Nine Stars doubled capacity for production. Nine Stars proudly provides “Best in Class” support to the largest retailers in the world and their customers in both National and Private brands. The Global Sales office opened in 2005, and is currently located in Ontario, California.

As the inventors of the touchless motion sensor trash cans, Nine Stars is a leader in this field, with as strong product development and marketing team. Whether Ecommerce, or Brick and Mortar retail, Nine Stars can supply an assortment of trash cans both motion and pedal activated.