Senior SharePoint / CRM Analyst

Job Summary:
DT Professional Services is seeking a Senior-Level SharePoint/Customer Relationship Management (CRM) Analyst to support our Government Client in Crystal City, Virginia in a hybrid capacity! We provide reliable Microsoft SharePoint and Microsoft Dynamic 365 CRM platforms as a service to its customer base to host a variety of mission applications, collaboration, business intelligence, and workflows. Our team operates, maintains, assimilates, and upgrades multiple SharePoint and CRM instances. We examine and rationalize the existing content and customizations in the SharePoint production farms with the intent of migration to future generation environments. As a Senior Microsoft SharePoint Analyst/Dynamic Customer Relations Management (CRM), you will be using cutting edge SharePoint technologies to deliver the best solutions to our clients. An Interim Secret Clearance is required. This position is hybrid and requires local residence in the Washington DC Metropolitan Area area (1 day per week may be required to go on-site).
As with any position, additional expectations exist. Some of these are, but are not limited to: adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks.
Responsibilities:

• Provide front-end support to end users of the SharePoint Online and SharePoint 2019 farms
• Resolve Incident & Work Order tickets related to SharePoint/CRM using OOB functionality (Tier II Support)
• Help oversee Tier 2 SP Analyst support activities as a senior member of the team
• Coach other Analyst on best practices and issue resolution
• Work closely with the Analyst Team Lead to ensure deadlines are met
• Work with the Development teams to facilitate migrations to the SharePoint Online environment
• Submit and track CRQs, Incidents & Work Orders as needed and work with Service Partners to resolve
• Participate in ECRB & CAB meetings as necessary to prepare for the implementation of change requests
• Provide SP/CRM on-prem and O365 migration support, leading migrations
• Produce morning & evening site checks on status of SP and CRM environments
• Ensure Analyst processes are in line with JSP SharePoint governance
• Provide input for SharePoint/CRM SOPs or guidance as needed

Basic Qualifications:

• An Interim DoD Secret Clearance is required
• Minimum 5 years experience with SharePoint Designer & InfoPath
• Minimum 3 years experience with SharePoint 2013, 2019, and SharePoint Online
• Minimum 5 years experience with SharePoint migrations
• Demonstrated ability to synthesize business requirements into system functionality within the SharePoint framework
• Comprehensive experience with SharePoint configuration through the web UI
• Experience in the implementation of SharePoint collaboration tools (forums/issue lists, document/form libraries, etc.) and the ability to seamlessly integrate with other Microsoft tools
• SharePoint specific required skills (through the web UI): customizing web parts and web part pages; creating sites, document libraries, lists and views; search and taxonomies; Office/InfoPath integration; and reporting functions
• Troubleshooting experience, working through various technical issues related to SharePoint or dependencies
• Excellent organizational and time management skills; ability to work independently and solve problems

Preferred Qualifications:

• Experience working in an O&M or help desk type environment (Remedy Ticketing System)
• Power Platform experience (Power Automate, Forms, Power Apps)
• Minimum 3 years experience with Dynamic 365
• Bachelor’s Degree preferred
• Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements

The compensation range for this position: $80k - $120k annually.

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