Senior Client Services Associate

Senior Client Services Associate

JOB BRIEF

Senior Client Services Associate will guide the Client Set Ups team to support the base efforts of getting projects efficiently in place to run payroll, while also supporting the more strategic endeavors of the management team. This role requires a candidate who is committed to the company and our clients, as well as someone looking to develop their potential for company leadership.

WHO WE ARE

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is revolutionizing the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, improved access to data, cost savings, and reduced environmental impact. We support some of the world’s best production teams with payroll, production accounting, tax credit management, ACA compliance & benefits, and worker’s compensation insurance services. - LEARN MORE.

WHAT DO WE EXPECT FROM YOU

What you will do 

• Analyze client questions and concerns and assist with escalated issues or problems.
• Analyze departmental processes and procedures to provide an enhanced client experience.
• Collaborate with departments to streamline the client setup process.
• Provide client support services in a timely and accurate manner.
• Assist the Client Services Team in integrating clients as accurately and efficiently as possible.
• Support the team with the collection of the required client information needed for project set-up.
• Maintain online project management tool, Wrike, to assist in client onboarding.
• Lead Client Services Meetings and set up agendas to enhance better communication across departments
• Train new employees on the client setup process.
• Take the lead role in the annual security and finance audits.
• Help to maintain an accurate and accessible database of clients, projects, and industry contacts.
• Input new projects into the payroll system and handle work location request additions.
• Provide administrative support to the Client Relations Management team.
• Maintain Payroll Forms document repository and update payroll forms as required.
• Relay concerns and questions from customers with relevant departments and team members.

Who you are 

• Relationship builder specifically customer/client-focused
• The ability to deal with potentially stressful situations and work under pressure
• Knowledgeable with social media, database and computer-focused
• Acute attention to detail
• Tenacious, looking for the solution, not just task-orientated
• Assertiveness skills with a strong client focus
• Driven, friendly, approachable
• Problem solver
• High Organizational skills
• Proficient in communication

           

WHAT YOU CAN EXPECT FROM US 

• A competitive salary and benefits.
• The ability to work remotely full-time.
• The chance to make a difference in a dynamic environment.
• The opportunity to be a part of a growing and fast-paced team.

SALARY RANGE:

$80,000-$85,000

At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members.

At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

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