Address
Form of workWho we are looking for
The Middle Office Client Service, Senior Associate is responsible for ensuring that the assigned client's inquiries are responded to timely and accurately and that the client is satisfied with State Street's services. Successful candidate will have an investment operations background and strong interpersonal skills. Middle and Back Office experience is preferred. Successful candidate should have strong Client Service skills.
Why this role is important to us
The team you will be joining is a part of State Street Global Delivery. SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD's tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As the Middle Office Client Service, Senior Associate you will be responsible for tactical day to day management of client inquiries
• Ensures superior client satisfaction by acting as an advocate for the Client and ensuring client issues are resolved. Proactive identification of client needs, and potential internal issues impacting client satisfaction
• Establishes strong relationships with the client. Keeps management informed of new developments, service issues
• Acts as a liaison between client and business units to ensure successful implementation. Manages internal and client expectations
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
• Follow, refine, and define procedures to achieve consistent results globally
What we value
These skills will help you succeed in this role
Education & Preferred Qualifications
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Salary Range:
$58,240 - $83,200 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
The Middle Office Client Service, Senior Associate is responsible for ensuring that the assigned client's inquiries are responded to timely and accurately and that the client is satisfied with State Street's services. Successful candidate will have an investment operations background and strong interpersonal skills. Middle and Back Office experience is preferred. Successful candidate should have strong Client Service skills.
Why this role is important to us
The team you will be joining is a part of State Street Global Delivery. SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD's tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for
As the Middle Office Client Service, Senior Associate you will be responsible for tactical day to day management of client inquiries
• Ensures superior client satisfaction by acting as an advocate for the Client and ensuring client issues are resolved. Proactive identification of client needs, and potential internal issues impacting client satisfaction
• Establishes strong relationships with the client. Keeps management informed of new developments, service issues
• Acts as a liaison between client and business units to ensure successful implementation. Manages internal and client expectations
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
• Follow, refine, and define procedures to achieve consistent results globally
What we value
These skills will help you succeed in this role
- Strong Client Service skills
- Strong analytical skills
- Ability to multi-task
Education & Preferred Qualifications
- Bachelor's Degree with emphasis in business, finance, accounting or economics.
- At least 2 years of industry experience in trade support process and design
- Experience in SQL, Python, or similar languages
- Good communication, interpersonal, organizational, planning and analytical skills.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
Salary Range:
$58,240 - $83,200 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
