AddressThe Willis Towers Watson Senior Client Advocate serves as a single point of contact providing every client a direct route to all the resources at Willis Towers Watson. The Willis Towers Watson Client Advocate’s primary objective is client success through the provision of cost effective insurance and risk management solutions according to each client’s individual requirements.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
At Willis Towers Watson, we choose a team of people dedicated to meeting each client’s particular needs. At the head of that team is the Client Advocate: someone with the experience and expertise to understand the client and their business, someone dedicated to making the client succeed. The Willis Towers Watson Client Advocate serves as a single point of contact providing every client a direct route to all the resources at Willis Towers Watson. The Willis Towers Watson Senior Client Advocate’s primary objective is client success through the provision of cost-effective insurance and risk management solutions according to each client’s individual requirements. This is a unique and exciting opportunity for experienced insurance individuals who are interested in a diverse & challenging role that encompasses sales, brokerage & account management responsibilities.
- Proactively & positively managing Willis Towers Watson’s business relationship with the client
- Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis Towers Watson’s service to the client and ensuring the integrity of said provision at all times.
- Ensuring that client engagement, contract formation and service delivery processes are fully compliant with Group policies across all territorial, legal and regulatory domains
- Increasing the profitability of the client account & ensuring retention of that business over time
- Manage all client renewals through the various Willis Towers Watson placement teams
- Assist with the preparation and delivery of our value proposition on new business
- Leading by example and providing a strong role model and influence on others for best Client Advocate practices
- Contributing to the revenue growth of the office
The Requirements
- High School Diploma required; Bachelor’s Degree preferred
- At least 15 + year’s client management and/or insurance sales experience, preferably with an insurance brokerage industry leader, preferably in Natural Resources Oil & Gas Industry
- Experienced in middle-market to large account risk management.
- Demonstrable & current in-depth knowledge & understanding of the industries and sectors of their account businesses, including the main products & services produced and processes used
- A comprehensive & broad network of active contacts
- First-class interpersonal skills, including relationship building & maintenance
- Excellent communication (verbal & written), numerical, presentation & organizational skills
- Self-motivated with the ability to work effectively as part of a team in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential
- The candidate must have proficient working knowledge of Microsoft Office systems, including Excel
- Previous managerial or leadership experience in a client-facing mandate would be highly advantageous
- Insurance broker’s P&C license required.
- Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is 250,000 – 300,000 annualy USD.
This role is also eligible for an annual short-term incentive bonus
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description. Please note: Producer Sales roles are not currently eligible for the WTW Pension Plan.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave).
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
EOE, including disability/vets
