Senior Catering Event Manager - The Palmer House a Hilton Hotel

The Palmer House is an icon of downtown Chicago for over 150 years and sits at the heart of the Theater District. We are looking for a Senior Event Manager to join our team to handle the execution and detailing of our large social events of 150 + attendees! Great opportunity to make memories for all our guests that visit our iconic property while in Chicago!

Position Statement

As Senior Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.

The ideal candidate has Banquet, Catering and Event experience as well as experience in a hotel setting. Ability to provide outstanding customer service is essential to the success of this role.

Position Summary

As a Team Member in this role, you will be responsible to:

• To organize, plan and prioritize your duties by developing plans and goals.

• Timely communication to internal and external clients via telephone, email, written documents or in person.

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

• Demonstrate knowledge of job systems, products, booking systems, and processes.

• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.

• Selling and influencing both internal and external clients.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• UNCAPPED BONUS POTENTIAL QUARTERLY
• Access to your pay when you need it through DailyPay (depending on hotel)
• Uncapped Bonus potential quarterly
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

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