A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and the greater New York Area.
The Role
What You Will Do
- Coordinates, guides, and supervises activities of direct reporting staff.
- Provides direct supervision of Case Managers.
- Communicates all aspects of contract requirements to staff.
- Leads and participates in administrative and staff meetings as required.
- Troubleshoots problems and makes decisions in accordance with program policies, procedures, and protocols.
- Monitors clients’ progress toward their goals and documents via progress notes.
- Conducts periodic reviews of all case documentation to ensure accuracy, completeness, and clarity.
- Conducts chart auditing of client files.
- Directly manages a case portfolio of approximately 25 clients. Participates in monitoring therapeutic environment to ensure that behavioral guidelines are followed, a therapeutic milieu is maintained and interpersonal relationships remain positive.
- Provides individual counseling and facilitation of caseload group meetings and other assigned groups.
- Provides psycho-education and counseling germane to chemical dependency and relapse prevention.
- Administers appropriate behavioral interventions as needed.
- Participates in assessment screenings to determine client needs/preferences; formulates and implements treatment, transition, and discharge/continuing care planning collaboratively with individual clients.
- Attends case conferences and other meetings as scheduled.
- Someone with a High School Diploma or Equivalent with Five (5) years of experience preferably supervising Case Managers within transitional/shelter programs or related setting
- Associates Degree in Human Services or related field with at least Two-Three (2-3) years of experience supervising Case Managers within transitional/shelter programs or related settings
- Bachelor’s Degree in Human Services with at least One-Two (1-2) years of experience supervising Case Managers within transitional/shelter programs or related settings.
- Working knowledge of substance abuse treatment modalities and client self-help/support modalities.
- Available to work a flexible schedule as needed in response to participant and staff needs.
- Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.