Case Manager - North Ft. Myers

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The Senior Friendship Centers has an opening for a dynamic

Case ManagerNorth Ft. Myers

The Case Manager is accountable for assessing, planning, implementing, monitoring, and evaluating actions required to provide case management and outreach services to eligible seniors. This position meets with seniors in their homes to complete assessments in person. Other related work can be completed remotely from home. Candidates must be comfortable driving to multiple locations using their personal vehicle (mileage reimbursement included). This is a remote work opportunity for applicants who live within commuting distance of North Ft. Myers.

The successful candidate will be someone with the ability to communicate with patience and compassion to seniors who may be in a crisis situation, has intermediate computer skills, and exhibits our core values of: Respect, Compassion, Integrity and Collaboration. The Case Manager is a full-time position with benefits including health, dental, vision, life insurance, a 403b retirement plan with an employer match, generous PTO, paid holidays and more!

The mission of the Senior Friendship Centers is to build vibrant communities by advancing wellness, connection, and enrichment throughout the journey of aging. Older adults throughout Sarasota, Charlotte, DeSoto and Lee counties are relying on Senior Friendship Centers for help with nutrition, adult day services, social engagement, education, help in times of crisis, and so much more. For more information on the Senior Friendship Centers, please visit www.FriendshipCenters.org

Essential Functions:

• Assess the needs of older adults who have been referred to Senior Friendship Centers and screened as possible recipients of Title III, Community Care for the Elderly, Alzheimer's Disease Initiative, Home Care for the Elderly, and other programs.
• Perform an in-home assessment with clients to evaluate the impact of services.
• Assess, plan, implement, and monitor service delivery plans with clients utilizing community resources. Perform required follow-up evaluations of services.
• Complete the Department of Elder Affairs (DOEA) required annual assessment of each client.
• Meet productivity goals as outlined by the Supportive Aging Services Director.
• Complete client reports, logs, and case file documentation per program requirements.
• Remain current on DOEA grant program guidelines, including attendance at training programs.
• Participate in fundraising and outreach activities to promote the organization’s mission.
• Report any incident of abuse or neglect as mandated by state guidelines.
• Must comply with HIPAA regulations and OSHA laws and safety guidelines.
• Attend staff meetings, training, and seminars as required.

• Must comply with all Senior Friendship Centers personnel policies.
• Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization’s safety and incident policies.

Supervisory Responsibilities:

• None.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remote Work Position; must have a strong internet connection.
• The work environment may vary between office locations and may include stairs.
• Senior Friendship Centers is a drug-free and smoke-free workplace.

Other Duties:

Please note: while this job description is intended to be an accurate reflection of the primary requirements of the job, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Management reserves the right to add or remove duties, responsibilities, and activities at any time with or without notice when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

Affirmative Action/EEO statement:

It is the policy of Senior Friendship Centers to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

Competencies:

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills and ability to meet deadlines and productivity requirements.
• Strong customer service skills, cultural awareness, and cultural sensitivity.
• Highly collaborative and self-starting with strong problem-solving skills.
• Flexibility to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.

Education, Experience, Licenses, and Certifications:

• Requires a bachelor’s degree in Social Work, Sociology, Psychology, Gerontology, Human Services, or a related field, or any equivalent combination of training and experience which provides the requisite knowledge, ability, and skills to perform the essential functions of the job.
• Three years of human service experience counseling clients preferred.
• Intermediate computer skills are required; including Microsoft 365 and the ability to quickly learn, the organization’s computer software applications for records, reporting, and billing.
• Bilingual preferred (English/Spanish)

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer, driving, and prolonged periods standing.
• Must be able to lift 20 pounds.
• Must be able to independently access various departments of a given location, including client homes.

Travel:

• This position will require regular travel in the local area up to 50% of the time. Must have reliable transportation.
• Travel within the several counties in which Senior Friendship Centers Inc. operates may be required occasionally as needed to support operations, fundraising, and outreach.
• A valid driver’s license and proof of insurance are required for all work-related travel.

Additional eligibility requirements:

• Satisfactory clearance of a fingerprint-based, level II background screening, and pre-employment substance abuse testing is required.
• Must be authorized to work in the United States.