Senior Business Operations Manager

Job Title: Senior Manager of Customer Operations (Business Operations)
Location: Remote, US
Department: Finance
Type: Full-Time
Experience: Senior
Salary Range: $148,750 - $175,500 base
Core Hours: 9 AM - 1 PM PST / 12 - 4 PM EST

About tvScientific

tvScientific is the first and only CTV advertising platform purpose-built for performance marketers. We leverage massive data and cutting-edge science to automate and optimize TV advertising to drive business outcomes. Our solution combines media buying, optimization, measurement, and attribution in one, efficient platform. Our platform is built by industry leaders with a long history in programmatic advertising, digital media, and ad verification who have now purpose-built a CTV performance platform advertisers can trust to grow their business.

Role Summary

As Senior Manager of Customer Operations, you’ll enhance our customer interactions by refining processes and aligning them with tvScientific’s strategic goals.

Leveraging your expertise in data analysis and programming, especially in SQL and Python, you'll generate insights and operational improvements crucial for driving revenue and KPIs, reinforcing our dedication to superior service and competitive edge in the adtech landscape.

You'll also play a proactive role in developing and implementing strategies to streamline workflows and optimize advertising campaign performance over time.

What You'll Do

• Optimize daily customer interactions to ensure efficiency and effectiveness.
• Utilize SQL, Python, or similar languages to analyze large datasets.
• Develop and implement operational processes to streamline workflows and enhance customer satisfaction.
• Coordinate with sales, marketing, and product teams to align operations with company goals.
• Utilize data analysis tools to extract actionable insights from customer data.
• Maintain reporting dashboards to track key performance indicators (KPIs) in customer operations.
• Identify trends, patterns, and improvement opportunities through data analysis.
• Assess advertising campaign performance using analytics expertise.
• Monitor, operate and design data pipelines for advertising data collection and analysis.
• Automate repetitive tasks to improve operational efficiency.

How We'll Define Success

• High customer satisfaction ratings.
• Improved operational efficiency.
• Measurable enhancements in advertising campaign effectiveness and ROI.

You’ll Be Successful in This Role if You Have/Are

• 8+ years of experience in a technical role, emphasizing operational execution and analytics.
• Proficiency in SQL, Python, or equivalent programming languages.
• 2+ years of experience in advertising measurement, with a deep understanding of analytics methodologies.
• 3+ years of experience in linear TV advertising.
• Excellent communication and interpersonal skills.
• Proven track record of driving results in a fast-paced environment.
• Bachelor's degree in a related field.

You May Also Have

• Advanced degree in a related field.

Culture and Benefits

At tvScientific we believe people do their best work when they feel challenged and engaged by their day to day responsibilities, when they’re surrounded by smart, hard working people, and when they have a healthy work life balance. Our company culture and benefits package reflects these beliefs.

• Full health, dental, and vision insurance - up to 95% funded by the company for employees.
• Employee stock option program.
• Company-sponsored retirement plan with a matching contribution program.
• 12 annual paid holidays (including 2 flexible days).
• Generous PTO policy (get your work done and take the time you need).
• A remote-first environment that allows employees flexibility to work from most places in the US.

As tvScientists We Are...

• Big Thinkers: We believe in setting audacious goals and envisioning transformative change.
• Radically Transparent: We value transparency in all aspects of our business. We foster a culture of open communication, honesty, and accountability.
• Performance-obsessed: We are passionate about achieving exceptional results. We strive for excellence in everything we do and set high standards for ourselves.
• Data-driven: We embrace the power of data, science, and technology as crucial drivers of our success.
• Trust Builders: We prioritize building and nurturing trust with our stakeholders. We understand that trust is the foundation of successful relationships and business partnerships. Through our actions, integrity, and commitment to delivering on promises.
• Forever Students: Challenge assumptions to look for solutions. We create a safe environment for experiments and risk-taking by our customers and employees.

tvScientific is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. tvScientific is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Stock options

Experience level:

• 10 years
• 8 years
• 9 years

Schedule:

• Monday to Friday

Experience:

• Data analytics: 8 years (Required)
• linear TV advertising: 3 years (Required)
• advertising measurement: 2 years (Required)
• SQL: 3 years (Preferred)

Work Location: Remote