Senior Business Change Analyst

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

JOB MISSION:

The replacement of current Merchandise Financial Planning tools with “best in class” solutions is a primary pillar in enabling New Balance to meet growth plans in the next five years. As we begin planning Enterprise Merchandise Financial and Assortment Planning programs, we need a Senior Business Change analyst to join the team. This analyst will sit on the Business Change team and be the primary liaison between the Global Direct-to-Consumer (DTC), Program Planning, and IT teams. This transformational initiative will reimagine process, systems, operating models, and reporting.

The role will be initially responsible for documenting detailed as-is Merchandise Planning and Buying process, while simultaneously requirement gathering for future-state. This position will be highly influential in determining to-be process between DTC and upstream planning partners including Global & Regional Merchandising, Finance, Value Chain, and Commercial/Wholesale Planning. As this role will see New Balance teams through vendor selection, design, build, and implementation, you will be seen as a critical change management and training support for years to come!

MAJOR ACCOUNTABILITIES:

• Ensure ongoing enhancements to current tools build towards foundational to-be process. Building process to inter-connect the current and future technical road maps will be critical to our success.
• Partner with Strategy, Business Area Owners, IT Product Owners, and Program Managers to define and document DTC process and system requirements.
• Work with the Business Area Owners, IT Technical Team, Transformation Leaders, Functional Workstream Leads, and SMEs to realize the business vision for the project and successfully implement system solutions to support this.
• Document and communicate action items, deliverables, and dates to leadership and business partners. Ensure timely delivery of the above or appropriate escalation of delays.
• Consistently show up as a strong “voice of the business”, building the trust across Regional DTC teams to make critical requirement and process decisions.
• Support end users through extensive change management planning and activation in close partnership with Transformation Leaders and OCM team. Delivering intuitive training materials to end users will ease the cut-over.
• Anticipate and consider impact and integration into other systems such as ERP, Aptos, O9, etc.

REQUIREMENTS FOR SUCCESS:

• 4-6+ years of experience as a Merchandise Planner/Buyer, Business Analyst, or similar role, preferably in a large matrix organization.
• Experience in Direct-to-Consumer MFP required.
• Experience in Footwear & Apparel companies a plus, but not required.
• Ability to partner with varied stakeholders and work on multiple projects simultaneously.
• Track record of delivering on-time, high-quality work.
• Creative energy and ability to work within a complex, matrixed environment.
• Flexibility, creative problem solving and innovation mindset.
• Comfortable operating in ambiguity and in receiving direction from multiple people and prioritizing or asking for prioritization assistance from managers.
• Understanding of Global RACI/Business Process mapping.
• Excel, PowerPoint, Miro/Mural, PowerBI, and MFP expertise preferred.
• Bachelor’s degree preferred or significant experience in lieu of a degree.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.